Automic Workload Automation

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File Event

  • 1.  File Event

    Posted 07-10-2014 04:24 PM

    I am trying to have this process monitor a network location.  Either through a mapped drive letter or \\server\folder, etc.  I get a "The account used is a computer account.  Use your global user account or local user account to access this server."

    In a job there is a logon option in the task.  No such option for a file event.  How do I know what the process is running as?

  • 2.  File Event

    Posted 07-10-2014 05:55 PM

    I'd suggest that you review the Installing the Agent for Windows section in the Administration Guide, Installation.  It appears that your "permissions" are not correct.

    This is not something that I do, but have experienced similar issues and needed to have appropriate security and parameters in the INI file for the Agent adjusted.

    Maybe someone else on the forum can reply with the particulars.

  • 3.  File Event

    Posted 07-11-2014 10:16 AM

    Hello, file events run under the same account as the Agent by itself. Agents run by default with the Windows system account.  (Actually any action on the host, which does not require an Login Object uses this account. E.g. Sendmail() with an attachment)

    In our environment, the system account has not permissions to access UNC paths or shares.

    As a workaround, I would recommend to use a Time Event and start a Job which checks the network folder. Within the Job Object, you are free to define any Login/user.

    If you want to start the agent with another user, you can define this in the "Log On As" section of the Service Manager Dialog.

    But beware > An alternative users need special permissions >


    Section “Setting up the system environment”