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How to format html e-mail while creating ticket via e-mail

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  • 1.  How to format html e-mail while creating ticket via e-mail

    Posted 04-06-2018 12:50 PM

    we are receiving html format e-mail , in our service desk mailbox which in turn create a ticket for the user. but the format does not look good as it takes unnecessary space in ticket description. 



  • 2.  Re: How to format html e-mail while creating ticket via e-mail
    Best Answer

    Posted 04-06-2018 01:16 PM

    Hi,

     

    What version of SDM are you using?  CA released an enhancement in 17.1 that should fix this issue.

    CA Service Management 17.1 Release Notes - CA Service Management - 17.1 - CA Technologies Documentation 



  • 3.  Re: How to format html e-mail while creating ticket via e-mail

     
    Posted 04-06-2018 01:29 PM

    Hello Kunal, as Grant said 17.1 now supports incoming HTML formatted emails.  Are you asking how to NOT allow HTML formatted emails and only allow for example Plain text emails?  This functionality should be available in your email application.

    Regards,

    Richard