Automic Workload Automation

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  • 1.  How to properly use the " IF Workflow "

    Posted Jan 09, 2015 07:17 AM
    I'm trying to use the IF Workflow, with the condition " Check Process" .
    But by selecting the " Agent"  pull down menu, I only see about half of the active agents of that UC4 client.
    By checking the active/inactive agents at the " system overview"  section... i'm able to see all the agents, including the ones missing from the pull down menu in the IF workflow's condition's tab.

    Does any one have an idea how to fix this?


  • 2.  How to properly use the " IF Workflow "

    Posted Jan 09, 2015 12:04 PM
    The 'Check Process' if a OS process is running so only applies to Windows and UNIX/Linux.

    9ar5fr8rmocm.pnghttps://us.v-cdn.net/5019921/uploads/editor/2m/9ar5fr8rmocm.png" width="900">

    Here's the link to the documentation explaining the different Conditions available for a IF Workflows.


  • 3.  How to properly use the " IF Workflow "

    Posted Jan 09, 2015 12:12 PM
    Thank you for your answer Jennifer, but i'm not sure if it's the answer I was looking for.
    The problem is that ( by selecting the agent) I can only see half of my active agents, instead of all (both Windows and Unix agents) i.e. I can see server1 to server100, but not server101 to server200.


  • 4.  How to properly use the " IF Workflow "

    Posted Jan 09, 2015 12:22 PM
    Could you paste a screenshot of the System Overview and the Agents you see int he dropdown? Might give me a better view of which Agents appear and which don't.
    How many Windows/UNIX agents are Active in this Client?


  • 5.  How to properly use the " IF Workflow "

    Posted Jan 09, 2015 12:49 PM
    e47mcrotd9rv.jpghttps://us.v-cdn.net/5019921/uploads/editor/cp/e47mcrotd9rv.jpg" width="1033">It seems that the agents which appear...are agents from other clients as well.
    We have client10 (prod)  client20 (pre-prod) and client 30 (test)

    The IF workflow I mentioned is in client 30. I expect only active of client30 to appear, but it turns out to see active agents of client 10 and 20 as well and the list of visible agents is limited to approx. 150 (client 30 has already over 200 active agents)

    I hope this gives an idea of what I mean.



  • 6.  How to properly use the " IF Workflow "

    Posted Jan 09, 2015 02:40 PM
    Thanks for the screenshot and additional info. Let me ask someone to look into this more.


  • 7.  How to properly use the " IF Workflow "

    Posted Jan 13, 2015 11:56 AM
    Thank you in advance Jennifer.


  • 8.  How to properly use the " IF Workflow "

    Posted Jan 14, 2015 07:16 PM
    Hi Niels,

    We've been able to replicate the issue with items from other clients appearing - I've opened a ticket and added you to the watch list so I can give you an update when we know more. 




  • 9.  How to properly use the " IF Workflow "

    Posted Jan 15, 2015 09:07 AM
    Hi Darren,

    Thank you for your reply and passing this through to Automic support. I did receive an email notification and the ticket number.

    Quite interesting to see that you're able to reproduce the issue in verison 10 ( we're using v9 here)
    I noticed i forgot to tell that the pull down menu with login objects (below the menu that shows the agents) has the same issue.
    It seems the pull down menu is somehow showing all agents/login objects from client00 instead of only the client i'm using at that moment, but is somehow limited to a max. amount of characters in the pull down menu.

    Thanks for putting me on the " watch list" ... much appreciated.


  • 10.  How to properly use the " IF Workflow "

    Posted Feb 20, 2015 11:49 AM
    Hi all,

    The problem is solved. There's a variable named " SQLVAR_MAX_ROWS"  in the UC_SYSTEM_SETTINGS (located in de folder DIV_VARIABLES in client 0
    By default it's set on 200...we changed it to 2000, and since we have less then 2000 agents, they are all visible now.

    Hope this will help you.