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Alert if agent is disconnect

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  • 1.  Alert if agent is disconnect

    Posted 12-06-2016 07:43 AM

    Hello guys,

     

    To detect if we have some agent down, we are using these expressions:

     

     

    And on alert we have this:

     

     

    The problem its, if we disconnect one agent, this alert don't shows up, because the value we receive isn't 0.

    Whats the best resolution way to alert us, if some agent goes disconnect?

     

    Regards,

    Fernando Serrano



  • 2.  Re: Alert if agent is disconnect
    Best Answer

    Posted 12-06-2016 07:52 AM

    This has been discussed many times over the years.

    Please use the search option and look for "agent down” discussions.



  • 3.  Re: Alert if agent is disconnect

    Posted 12-06-2016 07:55 AM

    Marking as answered. Fernando, please do teh search Hiko suggested and report back any questions.



  • 4.  Re: Alert if agent is disconnect

    Posted 12-06-2016 08:02 AM

    Yes, thank you.

    I found this one: Setting an Alert when Agent Goes Down 

     

    Thx,

    Fernando