To detect if we have some agent down, we are using these expressions:
And on alert we have this:
The problem its, if we disconnect one agent, this alert don't shows up, because the value we receive isn't 0.
Whats the best resolution way to alert us, if some agent goes disconnect?
This has been discussed many times over the years.
Please use the search option and look for "agent down” discussions.
Marking as answered. Fernando, please do teh search Hiko suggested and report back any questions.
Yes, thank you.
I found this one: Setting an Alert when Agent Goes Down