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Delete button in IE11 not working after V15.2 upgrade

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  • 1.  Delete button in IE11 not working after V15.2 upgrade

    Posted 10-24-2017 11:54 AM

    Users trying to delete status report instances, or any object instances are not able to Delete as the confirmation (on Delete button or on Click of Yes) does not show at all so nothing happens once you click Delete button.

     

    It works for my browsers IE as well as Edge but it does not work for 20% of the users neither in IE11 nor in Edge.

    CA suggested setting the Emulation mode to Edge but that did not help either.

     

     

     

     

     

     

     

    I suspect Its an issue with the ExtJS based javascript code that is written on click of the Delete button. 



  • 2.  Re: Delete button in IE11 not working after V15.2 upgrade
    Best Answer

    Posted 10-24-2017 12:34 PM

    Hi Suhas.

       For a user experiencing this issue, have them try their steps to reproduce in IE InPrivate browsing. If things are working successfully in InPrivate - the issue is with the user's browser cache in their profile. Have them follow the steps below to clear their cache.

     

    How To: Clear a Web Browser's Cache



  • 3.  Re: Delete button in IE11 not working after V15.2 upgrade

    Posted 10-24-2017 04:00 PM

    This worked!!

     

    For Microsoft Internet Explorer® browsers:
    1) Go to IE > Tools > Internet Options > General tab > 
    2) In the 'Browsing history' section > click Settings button >
    3) Click view files; delete what is listed in the window 
    4) Close out of all IE windows
    5) Check if the problem persists

     



  • 4.  Re: Delete button in IE11 not working after V15.2 upgrade

    Posted 10-24-2017 01:25 PM

    For user cache issues, Robert's advice will work. Also Ctrl-F5 will do a 'force reload.'

     

    However, there are instances where this may be insufficient:

    - your servers are ignoring the 'no cache header' in the request and sends a server side cached page

    - in a multiple server scenario, changes entered on one server have not cascade to your other servers

     

    You can clear all the server side caches by attaching "security.caches" to your url:  https://[servername].[domain].com/niku/nu#action:security.caches   There, you'll see a means to clear some or all of your caches.  Once cleared, system performance may be a bit slower, as the app rebuilds its caches.

     

    If your changes are not cascading across your servers - you may have an issue with multi-cast/beacon - that can be a big topic and is discussed in other threads, so won't attempt to handle it here, now.  If you need to go there, there are others that will be more efficient then me at answer related questions.

     

    But, you can check to see if the problem is app server related - you can use the security.caches extension on machines were the problem exists and where it doesn't - on the Caches tab, underneath the "System Caches" label, you'll see the name of the app server that the user is logged into.  If the simple tricks don't work and all the affected users are on the same app server, I'd start by using this page to clear all caches, then check to see if problem is gone.  If not, if one server works and the other does not, you may have to dig into multicast/beacon issues. 

     

    Hopefully, Robert's info or Ctrl-F5 will be sufficient.



  • 5.  Re: Delete button in IE11 not working after V15.2 upgrade

    Posted 10-24-2017 04:01 PM

    CTRL+F5 worked for some users but not form these few.

     

    For those Rob's solution worked

    For Microsoft Internet Explorer® browsers:
    1) Go to IE > Tools > Internet Options > General tab > 
    2) In the 'Browsing history' section > click Settings button >
    3) Click view files; delete what is listed in the window 
    4) Close out of all IE windows
    5) Check if the problem persists