Clarity Service Management

Expand all | Collapse all

Mandatory field when request status is rejected

Jump to Best Answer
  • 1.  Mandatory field when request status is rejected

    Posted 11-16-2017 02:15 AM

    Hello,

     

    In CA Service Catalog & when a manager rejects a request, we need him to fill in a text area filled that will be mandatory before saving the request.

     

    How this can be done...

     

    Regards,

    Mohamed...



  • 2.  Re: Mandatory field when request status is rejected
    Best Answer

    Posted 11-16-2017 09:26 AM

    Hi Mohamed,

     

    Unfortunately there's no easy/supported way to do that. It's not possible to change the "required-ness" of a field programmatically. What you'd normally do here is hide or display the field depending on the situation, but in this case you're wanting to have it filled in before you perform the rejection.

     

    Does anyone have an idea of what customization might be able to achieve something similar?



  • 3.  Re: Mandatory field when request status is rejected

    Posted 11-16-2017 01:27 PM

    You might be able to do something similar to this thread to check if approve or reject is selected from the dropdown and hide/show the necessary field(s).