Clarity Service Management

Expand all | Collapse all

MObility secure connection

Jump to Best Answer
  • 1.  MObility secure connection

    Posted 11-15-2017 09:22 AM

    Hello SD Team

     

    We have recently configured rest port to enable mobile access. Also copied mobiledemo from sample folder to bopcfg folder to access Mobile interface. now we request network team to publish the mobile following url on internet so we can access it on CA service Management application which is available on Android n Appstore.

     

     

    http://hostname:8050/mobiledemo/login.html

     

     

    Now we need to make this HTTPS for secure connection. please advise ho to achieve this.



  • 2.  Re: MObility secure connection

    Posted 11-15-2017 09:35 AM

    HI Aamir - take a look at this post: Configure REST SSL on CA ServiceDesk 14.1 



  • 3.  Re: MObility secure connection

    Posted 11-15-2017 11:30 AM

    Aamir,

     

    Apart from what Jon mentioned, you need to make sure that the certificate and the certificate chain is also available on the mobile devices.

     

    For example:   you got a certificate from a certificate vendor called "raghu",   this Cert Authority raghu,  is not normally available on mobile devices.  So you need to add that to the mobile device.   

     

    _R



  • 4.  Re: MObility secure connection

    Posted 11-15-2017 11:37 AM

    Hi Raghu and Jon

     

    Thanks for your input

     

    @raghu

     

    Do u mean that we need to upload certificate on every users mobilephone who

    using mobilty application !??

     

     

     

    On 15-Nov-2017 9:31 pm, "Raghu.Rudraraju" <



  • 5.  Re: MObility secure connection
    Best Answer

    Posted 11-15-2017 11:57 AM

    Yes, that's why you may may want to work with your mobile device manager or your network admin to make sure that you get a certificate from a vendor who is part of the trusted CA's list on almost all mobile devices.  Normally these are companies like GoDaddy, Verisign, RSA Incommon  etc etc.,

     

    However, some companies have their own cert authorities / certs that they push out to the mobile devices. So, maybe getting certs from such internal vendors is preferred in such cases.  That's why its better to work with your network admins to sort it out

     

    _R



  • 6.  Re: MObility secure connection

    Posted 11-15-2017 12:00 PM

    thanks  for the information Raghu

     

    On 15-Nov-2017 9:57 pm, "Raghu.Rudraraju" <



  • 7.  Re: MObility secure connection

    Posted 11-15-2017 12:39 PM

    Thanks Raghu.Rudraraju - I totally forgot about that part.  We have a document that talks about doing it on Android which you can find here:

    How to install a certificate on android device 

    For Apple I dont see anything in our knowledge base:(

    Jon



  • 8.  Re: MObility secure connection

    Posted 11-15-2017 01:38 PM

    Thanks Jon

     

    On 15-Nov-2017 10:40 pm, "Jon_Israel" <