Clarity Service Management

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Create condition to survey

  • 1.  Create condition to survey

    Posted 05-28-2017 06:03 AM


    I need create condition to survey: type = incident and customer.location = ***.

    I saw that if I attach survey to the notification I can't attach condition for the survey.


    Is there any other way to do this?

  • 2.  Re: Create condition to survey

    Posted 05-28-2017 09:09 AM

    When we are looking for Activity Notification survey tab, we can't identify any way to do this work but...

    we can work on Notification Rules TAB where it's possible using some notifcation rule 


    and ... we can to configure a where condition

    OBS: This action has a side effect where the stricter Rules will be unable 


    How to Configure Surveys - CA Service Management - 14.1 - CA Technologies Documentation 

    Form for survey answer - end user - affected_end_user - customer 


    Loading Survey - survey_template svy_tpl 

    Loading Survey - Survey_Question_Template  - svy_qtpl 

    Loading Survey - Survey_Answer_Template  - svy_atpl 


    Tenant Survey 

  • 3.  Re: Create condition to survey

    Posted 05-28-2017 09:47 AM


    I did it, I attached a condition and the survey to the activity notification, and I left the stricter Rules unabled.

    it still does not refer to the condition