DX Application Performance Management

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Low information transactions in Introscope

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  • 1.  Low information transactions in Introscope

    Posted 05-02-2017 12:11 AM

    Low information transactions in Introscope
    I have a CA-Introscope reporting me the transactions as follows:

    ("Only the name of the components")

     

    Knowing that this is not normal, some introscope setting should I look at? To fix this?



  • 2.  Re: Low information transactions in Introscope

    Posted 05-02-2017 12:34 AM

    Hi

     

    Can you sahre a clear screenshot? And this is from workstation or webview?

     

    Regards

    sri



  • 3.  Re: Low information transactions in Introscope

    Posted 05-02-2017 12:37 AM

    Hi!
    Each line is a component name, plus I had to sort them.
    Yes! Ai is a result of a tracer. Introscope does not report the times of the transaction components.



  • 4.  Re: Low information transactions in Introscope

    Posted 05-02-2017 01:48 AM

    I understand the TT data is missing, please correct me if I misunderstood.

     

     If TT data is missing, check this

     

    Transaction Tracer Does Not Show a Transaction - CA Application Performance Management - 10.2 - CA Technologies Document… 

     

    Regards
    Sri



  • 5.  Re: Low information transactions in Introscope
    Best Answer

    Posted 05-02-2017 09:45 AM

    Dear Olivia :

         Providing incomplete and confusing information leads to long community threads

          I think your best option would be to open a case.

         0) The title is unclear on what the issue is

         1) The diagram shows Zero transactions so it is not showing the condition at all.

          2) It is unclear if you are talking about zero transactions, not seeing a response time, or seeing the components and not the business transaction name. Or all three

          3) Does this involve CEM transactions?

           4) Is the tracer blame point tracer or something else. Always be clear on which tracer is involved

     

    The quickest resolution:is to put the following in a thread

        Issue: Description of issue

        Symptoms

        What happened before issue (such an upgrade)

        APM release

        Screenshot before/after or showing the issue

     

    Once you get a resolution from teh case, please post here to help others.

     

    Thanks

    Hal German



  • 6.  Re: Low information transactions in Introscope

    Posted 05-02-2017 10:20 AM

    That's right, only the names of the components appear.

    Hallett! I understand! I'll check more information.

    thank you