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Services in the Integration of CA SOI and CMDB (CA SDM)

  • 1.  Services in the Integration of CA SOI and CMDB (CA SDM)

    Posted 08-09-2017 07:44 AM

    I would like to know if only the services created in the CMDB can be imported into CA SOI or is there any way to export the CA SOI services to the CMDB.



  • 2.  Re: Services in the Integration of CA SOI and CMDB (CA SDM)

    Posted 08-09-2017 07:49 AM

    Hello Martin,

     

    Service Synchronization between SOI to CA CMDB & BMC Atrium is also possible by enabling "Service Synchronization" on SOI Manager configuration page. Please refer below wiki page for more details.

     

    How to Enable CA SOI Service Synchronization - CA Service Operations Insight - 4.0 CU1, SP2 - CA Technologies Documentat… 

     

    Thanks

    Brahma



  • 3.  Re: Services in the Integration of CA SOI and CMDB (CA SDM)

    Posted 08-09-2017 08:06 AM

    Hello Brahmaiah,

    When I try to perform this activity on a proof of concept, CA SOI services did not appear in CA CMDB, you could tell me which product patches I must install or go through.



  • 4.  Re: Services in the Integration of CA SOI and CMDB (CA SDM)

    Posted 08-09-2017 10:24 AM

    You may enable "Catalyst" debug traces by updating \SOI\tomcat\lib\log4j.xml (Change Level to "DEBUG") on the Manager, restart SOI Manager serivces

    Then check \SOI\tomcat\catalyst.log for exceptions.

     

    Thanks

    Brahma