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Tech Tip - CA Identity Management and Governance Last week's Tech Docs

  • 1.  Tech Tip - CA Identity Management and Governance Last week's Tech Docs

    Posted 06-30-2016 09:39 AM

    CA Identity Management and Governance Tech Tip by Scott Owens, Senior Support Engineer for 06/30/2016.

    Status shows Published documents.  No retired documents this week.


    Thank you!

    ~Scott Owens



    TEC1631268PUBLISHEDHow to resolve OutOfMemoryError: Java heap space error.CA Identity ManagerACTIVE
    TEC1765948PUBLISHEDTrying to run RoleDefGenerator results in errorCA Identity ManagerACTIVE
    TEC593173PUBLISHEDHow to clear Provisioning Server notification queue (inbound synchronization)CA Identity ManagerACTIVE
    TEC1185152PUBLISHEDERROR [ims.tmt.schedule] error executing CronTaskJob java.lang.NullPointerException after Startup Step 27CA Identity ManagerACTIVE
    TEC1944556PUBLISHEDIdentity Portal Startup Failure under WebLogicCA Identity SuiteACTIVE
    TEC1660677PUBLISHEDA multivalued attribute is not syncing all values down to the endpoint, only the first value is received.CA Identity ManagerACTIVE
    TEC1189376PUBLISHEDUnable to modify an account template in the Identity Manager web UI, fails with a no such attribute error.CA Identity ManagerACTIVE
    TEC1388663PUBLISHEDExtending the schema for out of the box connectors in Identity ManagerCA Identity ManagerACTIVE
    TEC1680294PUBLISHEDDirectory import/creation fails with java.util.NoSuchElementExceptionCA Identity ManagerACTIVE
    TEC543627PUBLISHEDRandom failures with Oracle 11g2 ORA-12520CA Identity GovernanceACTIVE
    TEC550767PUBLISHEDRACI synchronization does not update links to users in the A configuration.CA Identity GovernanceACTIVE
    TEC1032665PUBLISHEDHow to remove configuration from HA mode to single instance of provisioning directory and IDM server.CA Identity ManagerACTIVE
    TEC1010065PUBLISHEDWhy do escalation emails keep being sent?CA Identity GovernanceACTIVE

  • 2.  Re: Tech Tip - CA Identity Management and Governance Last week's Tech Docs

    Posted 09-20-2018 04:54 AM

    Hi Scott,




    Can we get the latest links as the links in the document are not working.




  • 3.  Re: Tech Tip - CA Identity Management and Governance Last week's Tech Docs

    Posted 09-26-2018 08:11 AM

    Hi Rajesh,


    I apologize for the broken links.  Recently the way we create and index knowledge articles has changed.  This allows CA to create and index KBs in Google and more quickly.  Sadly, this broke the links to the older "TEC" and all the URLs changed.  We are working to correct all the links but for now I recommend searching on the title.  Here is some information on how to best search. 


    This original "Tech Tip" was posted in 2016 so it is also possible some of these KBs have been retired (new versions, changes in functionality, added to documentation).  If you have any trouble please let me know and I will be happy to help find any KB.  Also, feel free to open new community questions.  Thank you.


    Knowledge Base articles 

    Another great resource is Knowledge Base articles. Anytime A CA Support engineer gets a call from a customer, they turn the outcome into a knowledge base article. As a CA customer, you have access to tens of thousands of these articles that could cover anything from an error code to . Check these out if you ever get stumped. 

    You can search for our Knowledge Base articles via our support portal OR from Google 



    Search on the exact error.  This could be an error from the UI or from your logs. is indexed by Google.  When searching, please enter the exact error in the search bar Your logs state Failed to activate connector on proxy”.  Enter this in the search field.  This will yield a community post on the topic and a knowledge article on how to resolve the issue.