Symantec Access Management

  • 1.  Information on LLAWPMsgBus.cpp.454

    Posted Mar 21, 2017 02:54 AM

    Hi,

     

    There is an issue reported with Apache 2.4.23 version. Seeing 500 error in browser, when refreshed the actual application page comes up. However, getting to see below error from Apache error logs.

     

    terminate called after throwing an instance of 'std::out_of_range'

      what():  basic_string::substr

     

    [core:notice] [pid 620:tid 140199602513664] AH00052: child pid 636 exit signal Aborted (6)

     

    I can see the user session is getting validated from webagent trace logs. however, am seeing the below information in webagent trace logs and don't see authorization calls made. WebAgent version is of R12.52 SP01 CR05. Is this just info added as a part of R12.5 agents or kind of indicating that something is wrong? 

     

    [LLAWPMsgBus.cpp:454][MsgBusWorkerFunc][][][][][][][Number of Clients Removed= 1 Current Number of Clients: 1.]

     

    Regards,

    Ramya Vijayakumar.



  • 2.  Re: Information on LLAWPMsgBus.cpp.454

    Posted Mar 21, 2017 01:40 PM

    If this is Apache running on windows check this article out.  It sounds like something I hit a few months ago.

     

    https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec1774194.html



  • 3.  Re: Information on LLAWPMsgBus.cpp.454

    Posted Mar 22, 2017 12:37 AM

    Hi Ramya,

     

    The apache error log

    terminate called after throwing an instance of 'std::out_of_range'

      what():  basic_string::substr

     

    [core:notice] [pid 620:tid 140199602513664] AH00052: child pid 636 exit signal Aborted (6)

     

    sounds more like application code error.

    Reference:

    http://stackoverflow.com/questions/6203598/c-stdout-of-range-error-when-i-try-to-run-the-program

     

    If you disable web agent and test the application page, are you getting 500 error?

     

    Regards,

    Kar Meng