Clarity Service Management

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Attachment mensage say "Out of memory at line: 2"

  • 1.  Attachment mensage say "Out of memory at line: 2"

    Posted 03-21-2016 11:47 AM

    Hi guys

     

    just recently we update the CA Service Desk Manager to version 14.1 and trying to attach files to tickets displays the error message " Out of memory at line : 2"

    any suggestions of where to start reviewing .



  • 2.  Re: Attachment mensage say "Out of memory at line: 2"

    Posted 03-21-2016 02:03 PM

    Hi,

    look like a case for CA support

    /J



  • 3.  Re: Attachment mensage say "Out of memory at line: 2"

    Posted 03-21-2016 02:38 PM

    Jonathan,

     

    After upgrading, have you recustomized your custom Javascript/HTMPL forms?

     

    Does the problem happen if you were to rename  NX_ROOT/site/mods/www  directory to something else (www_orig), open a command prompt and type: pdm_webcache.

     

    Close out your existing browser and then retry your use case now

     

    The error seems to be around some custom code that might be interfering with 14.1 code.

     

    _R