Clarity Service Management

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Scheduled Start Date notification change order

  • 1.  Scheduled Start Date notification change order

    Posted 03-22-2017 09:00 AM

    Hello Communities, 

     

    I am working with the calendar change. I have created a new change order. I have select a CI in this new change order. Now I have configured a Scheduled Start Date for next monday at 10:00 am, and save the new change order. I can see the change (CI) in my calendar change for the next monday at 10:00 am.

     

    Now, I need that the next monday at 10:00 am one notification be sending to assignee or group assigne change order. The reason is that he need a reminder that he is supposed to get started at that moment with the change implementation.

     

    I have done further tests and I don't get it.

     

    is this possible? How?

     

    Regards.



  • 2.  Re: Scheduled Start Date notification change order

    Posted 03-22-2017 11:35 AM

    You might be able to leverage some code created by Gutis in the post

    Notification (or any other action) on call back date for the requests



  • 3.  Re: Scheduled Start Date notification change order

    Posted 03-22-2017 11:43 AM

    Don't think you have such directly OOB.

    You will need to attach an event to your change by mostly write a small spl code to attach it with he corresponding fire time

    Hope this help

    /J