Flow Get Stuck in Execution Server Type

[Legacy User]

Hi Team,

We have recently upgraded from 5.5 to 6.1 and then 6.2 , When we started testing our existing flows it doesn't work when execution server agents is running some process, It gets stuck at that point without going to that server type.

We have NAC, NES and Agent all on one server (For information).

 

I checked few logs but it doesn't give much information as flow get stuck at one point where execution server type agent doesn't do anything and no error is detected in logs.

Similarly, If i try to copy using (Get file or folder from remote agent) action it fails saying "Failed to connect".

 

Any idea whats going wrong here?

 

Regards

Abhi

[Saurabh Jain]

Hi,

 Can you please share logs like nolio_dm_all, and nimi and also agent logs if possible.

 

Thanks,

Saurabh

[Legacy User]

Hi Saurabh,

 

Please find attached logs.

 

 

Thanks & Regards

Abhishek Mandhyani

Services Consultant

 

CA Technologies | V Parku 2343/24 Chodov | Praha 4, 011 148 00

Office: +26168 | Mobile: [phone] | [e-mail]

 

<mailto:[e-mail]>[CA_Cert_Pro_ProcessAutomation_r4x]

 

 

Attachment(s)

nolio_dm_all.log.zip   35 KB 1 version

nimi.log.zip   182 KB 1 version

[Saurabh Jain]

Hi Abhishek,

 From the logs file nimi.log it looks like there is a problem in route discovery for the agent WIN-B4O6HKQBVUN. Currently I am not sure but I am hoping you are using this agent to run the action.

 

There is a sort of loop in your routing which may be resulting in the above behavior.

route contains a loop with this node [nid:WIN-B4O6HKQBVUN]

 

From which are are you trying to run this process from Test, ASAP process RUN or release. Can you please correct this routing problem and if possible try to restart your agent clearing persistency folder content on agent and re-try.

 

thanks,

Saurabh

[Saurabh Jain]

Hi Abhishek,

 We are marking this thread as answered as it translated into case where post assessment we find very specific case arise in your environment where path got corrupted.

 

Thanks,

Saurabh