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WebSphere 8.5.5 JVM not starting when instrumented with APM 10.3 agent.

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  • 1.  WebSphere 8.5.5 JVM not starting when instrumented with APM 10.3 agent.

    Posted 02-01-2017 12:40 PM

    WebSphere 8.5.5 JVM not starting when instrumented with APM 10.3 agent.

    Using WAS 8.5.5, IBM JVM 1.7 and Java 1.7

    Is there anything we need to do in order to make this work?

    Any help is appreciated



  • 2.  Re: WebSphere 8.5.5 JVM not starting when instrumented with APM 10.3 agent.

    Posted 02-01-2017 12:44 PM

    1. Is this a fresh install or an upgrade of Websphere or the Agent?  If an upgrade, what version of Websphere and/or Agent did you upgrade from?

    2. What are the startup agent parameters did you use?

    3. Are the agent logs created?  

    4. Are there any error messages in the Websphere logs?



  • 3.  Re: WebSphere 8.5.5 JVM not starting when instrumented with APM 10.3 agent.

    Posted 02-01-2017 05:16 PM

    1. New Install
    2. -javaagent:/AGENT_HOME/Agent.jar -Dcom.wily.introscope.agentProfile=AGENT_HOME/core/config/IntroscopeAgent.profile -Dcom.wily.introscope.agent.agentName=<JVM name>

    3.  Need to confirm

    4. Yes error in Websphere log. See reply to Harlett



  • 4.  Re: WebSphere 8.5.5 JVM not starting when instrumented with APM 10.3 agent.

    Posted 02-02-2017 09:21 AM

    Dear Tesleem:

        Since there are no further responses needed by Support at this time, marking as answered. However, we do want to hear back from you on the disabling autoprobe results. And continue to assist you if needed. So please keep us informed on your progress

     

    Thanks

    Hal German



  • 5.  Re: WebSphere 8.5.5 JVM not starting when instrumented with APM 10.3 agent.
    Best Answer

    Posted 02-01-2017 12:52 PM

    Hi,

     

    Please refer:

    https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1835316.html?intcmp=searchresultclick&resultnum=2

     

    If the problem still continues, please open a Support Ticket; may need technical assistance

     

    Thanks

    Yanna



  • 6.  Re: WebSphere 8.5.5 JVM not starting when instrumented with APM 10.3 agent.

    Posted 02-01-2017 05:08 PM

    This is the error I was getting.

    Below is a snippet of the error i am getting

     

    [1/31/17 15:35:18:178] 00000001 ContainerHelp E WSVR0501E: Error creating component com.ibm.ws.runtime.component.TxServiceImpl@15476763
    java.lang.NullPointerException

     

    [1/31/17 15:35:18:803] 00000001 ResourceMgrIm E WSVR0017E: Error encountered binding the J2EE resource, DefaultWorkManager, as wm/default from /app/IBM/WAS85/profiles/<JVM>/resources-pme.xml
    java.lang.NoSuchMethodError: java/net/AgentSocketOutputStream.suggestStackTraceRecording()Z
    at java.net.ManagedSocketOutputStreamAPSIHighPerformanceNew.write(ManagedSocketOutputStreamAPSIHighPerformanceNew.java:167)

     

    Let me disable Autoprobe and get back to you



  • 7.  Re: WebSphere 8.5.5 JVM not starting when instrumented with APM 10.3 agent.

    Posted 02-01-2017 01:06 PM

    Dear Tesleem:

    Was Yanna's answer helpful? Did you open a case as suggested? Or can you answer Matt's questions?

     

    Thanks

    Hal German



  • 8.  Re: WebSphere 8.5.5 JVM not starting when instrumented with APM 10.3 agent.

    Posted 02-01-2017 05:09 PM

    This is the error I was getting.

    Below is a snippet of the error i am getting

     

    [1/31/17 15:35:18:178] 00000001 ContainerHelp E WSVR0501E: Error creating component com.ibm.ws.runtime.component.TxServiceImpl@15476763
    java.lang.NullPointerException

     

    [1/31/17 15:35:18:803] 00000001 ResourceMgrIm E WSVR0017E: Error encountered binding the J2EE resource, DefaultWorkManager, as wm/default from /app/IBM/WAS85/profiles/<JVM>/resources-pme.xml
    java.lang.NoSuchMethodError: java/net/AgentSocketOutputStream.suggestStackTraceRecording()Z
    at java.net.ManagedSocketOutputStreamAPSIHighPerformanceNew.write(ManagedSocketOutputStreamAPSIHighPerformanceNew.java:167)

     

    Let me disable Autoprobe and get back to you



  • 9.  Re: WebSphere 8.5.5 JVM not starting when instrumented with APM 10.3 agent.

    Posted 02-01-2017 05:31 PM

    I am wondering if the problem may be related to deep instrumentation/deep trace/entry point detection so before disabling autoprobe completely you could test with "introscope.agent.deep.instrumentation.enabled=false"



  • 10.  Re: WebSphere 8.5.5 JVM not starting when instrumented with APM 10.3 agent.

    Posted 02-02-2017 01:43 PM

    let me try this and get back to you.



  • 11.  Re: WebSphere 8.5.5 JVM not starting when instrumented with APM 10.3 agent.

    Posted 02-23-2017 01:09 PM

    Same error,

    JVM will not start with 

    "introscope.agent.deep.instrumentation.enabled=false"



  • 12.  Re: WebSphere 8.5.5 JVM not starting when instrumented with APM 10.3 agent.

    Posted 02-23-2017 01:17 PM

    Dear Tesleem:

        Please open a case so we may assist you further

    Thanks

    Hal German



  • 13.  Re: WebSphere 8.5.5 JVM not starting when instrumented with APM 10.3 agent.

    Posted 02-23-2017 03:20 PM

    Case opened. Thanks guys