Clarity Service Management

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Availability Metric

  • 1.  Availability Metric

    Posted 04-28-2016 01:12 PM

    Hi all,

    I wonder if someone could help me with an availability metric in BSI.

    It has two routers or resources (Example: Router1 and Router2) that are redundant, and the unavailability will only happen in BSI when the two routers are unavailable in Spectrum.

    I don't know to create a metric that considers this redundancy between routers.

    Regards,

    Sandro



  • 2.  Re: Availability Metric

    Posted 04-29-2016 06:53 AM

    On the BSI DocOps site there are some Business Logic Scripting examples:

     

    Business Logic Scripting Examples - CA Business Service Insight - 8.3.5 - CA Technologies Documentation

     

    If you took the second of them, where a number of servers are measured with the intent of reporting the service as down if any of a number of servers are down, there's a function that calculates availability:

     

    Function SystemAvailability

       Dim Server

       For Each Server In MonitoredServers

          If ServerAvailabilityIndicators(Server) = DOWN then

             SystemAvailability=DOWN

             Exit Function

          End if

       Next

    End Function

    Reversing that logic, to set SystemAvailability to UP if any of the items indicates they're up, sounds like what you're after.