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following transaction End to End

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  • 1.  following transaction End to End

    Posted 08-31-2016 12:52 PM

    Dears,

     

    using APM and CEM can we follow a transaction end to end for a given user ID, for exemple

    - when a user access to a transaction (login for example) I want to follow all metrics : the information given in CEM and what is executed in application (SQL requests ....) ?

     

    Best Regards



  • 2.  Re: following transaction End to End

    Posted 08-31-2016 01:28 PM

    Also converting to a question since not a best practice/customization issue



  • 3.  Re: following transaction End to End

    Posted 08-31-2016 01:28 PM

    Hi Mohamed:

    Have you investigated using RTTM with user groups or CEM transaction traces to do something along these lines?

     

    Thanks

    Hal German



  • 4.  Re: following transaction End to End

    Posted 09-01-2016 05:10 AM

    Hi Hallett,

     

    the "RTTM Collection Service" is started on CEM, but I did not found how to make the correlation between a transaction in CAM and APM .

     

    BR



  • 5.  Re: following transaction End to End

    Posted 09-01-2016 05:10 AM

    please can you move it to question I did not found how to move it.

     

    BR



  • 6.  Re: following transaction End to End

    Posted 09-01-2016 08:42 AM

    Hi: I already moved as a question yesterday

     

    Thanks

    Hal German



  • 7.  Re: following transaction End to End
    Best Answer

    Posted 09-01-2016 08:59 AM

    Hi Mohamed:

    The best way to tie CEM transactions to Introscope Java processing is the problem resolution triage integration.

     

    That is described at Configure Introscope to Work with CEM - CA Application Performance Management - 10.3 - CA Technologies Documentation 

     

    RTTM (Now Customer Experience Metrics) will not give transaction traces

     

     

    Have you enabled problem resolution triage integration on one agent? This should show some part of sql requests for some customer transactions

     

    Thanks

    Hal German



  • 8.  Re: following transaction End to End

    Posted 09-02-2016 05:19 AM

    Hi Hallet,

     

    I did the needed configuration but I can't get the matching between transaction trace and CEM incident for example:

     

    BR



  • 9.  Re: following transaction End to End

    Posted 09-02-2016 06:33 AM

    Hi Mohamed:

         From what I can see, the problem resolution triage is not enabled or not shown. I can't tell if you have an Introscope section in your defect, x-wily-info headers appearingor not. I answered the original question above on how this can be done. Now we are trying to get the functionality established. It is best for this to open up a case and do a webex with the Support Engineer to get this working. Please let me know how you make out. If you provide the case number, I will follow its progress.

     

    Thanks

    Hal German



  • 10.  Re: following transaction End to End

    Posted 09-05-2016 10:39 AM

    Many Thanks Hallett, I will see with Support this point.

     

    BR