When the CA API Management Support team migrated over to the CA Customer Support Portal from the Layer 7 Support Portal, account emails were not transferred into the new notification mechanism. In the old system, we automatically added our customer contacts to receive updates where the new system needs to be opted into. Some of our customers have gone through this process of opting into the program but we wanted to get everyone aligned properly to avoid our customers missing critical updates.
For new customers to the API Management Product both existing CA customers or new CA customers, you will need to follow the same procedure below.
Steps to opt in for notifications:
1) Log into CA Support https://support.ca.com2) Click on the Menu next to "Welcome to CA Support" and select Subscriptions
3) From the Subscriptions page choose any of the notifications options below:Critical Alert: Defined as a high impact and/or pervasive software problem that has been determined to be critical to the operation of the product, or major impact to the customer's environment, or may negatively impact a large amount of customers.
Advisory: Defined as a moderate or low impact and/or non-pervasive software problem that has been determined to effect the operation of the product in one or more of our customer's environments.
Product Update: Defined as informing customers of product news.
4) Once you have selected the Notification type(s) then "Select a Product" and "Select a Release". These selections will align the proper components to receive future notifications.
5) The last step will be to click the "Add Product" link
6) If the update is successful you will see the line "Thank you for subscribing , Your Notification selections have been saved" just below the "Add Product" link.
Director, CA Support
Thanks for sharing this with the community, Stephen!
I'd like to add that some product and releases have "not been configured to receive notifications". You are notified of this when you try to add product.
By the way, I tried to add "Critical Alert" for CA API Mobile Gateway release 3.2, but got "An error occurred while processing your request. Please try again later." However, I was able to add Advisory and Product Update. Has this product not been configured to receive Critical Alerts?