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Accessing  Advanced Reporting in CA PPM 14.4 Patch05 and Jaspersoft 6.2 Patch05

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  • 1.  Accessing  Advanced Reporting in CA PPM 14.4 Patch05 and Jaspersoft 6.2 Patch05

    Posted 12-19-2016 04:24 PM

    Hi,

     

    We have upgraded to CA PPM 14.4 Patch05 and Jaspersoft 6.2 Patch05 - while opening Advanced Reporting --> Repository, it will  switch to recent viewed other application..

    Environment:
    CA PPM 14.4 Patch05
    IE Version : 11.0.9600
    Steps to reproduce:
    1. Open Notepad
    2. Open Internet Explorer
    3. Open Clarity Application
    4. Navigate to Advanced Reporting-->Repository

    Expected: Reports Tree should be shown
    Actual: Notepad will be shown first, IE goes to Background

     

    Thanks
    Giri



  • 2.  Re: Accessing  Advanced Reporting in CA PPM 14.4 Patch05 and Jaspersoft 6.2 Patch05
    Best Answer

    Posted 12-20-2016 12:10 AM

    Hi Giri,

     

    We have a bug CLRT-81029 In IE11, Jaspersoft 6.2.1 randomly minimizes when you click on Advanced Reporting or general repository navigation links

     

    Regards

    Suman Pramanik 



  • 3.  Re: Accessing  Advanced Reporting in CA PPM 14.4 Patch05 and Jaspersoft 6.2 Patch05

    Posted 12-20-2016 11:04 AM

    Thanks Suman for the response.

     

    Could you please let me know when can we expect fix for this.

     

    Regards

    Giri



  • 4.  Re: Accessing  Advanced Reporting in CA PPM 14.4 Patch05 and Jaspersoft 6.2 Patch05

    Posted 12-20-2016 11:18 AM

    Hi Giri,

     

    This is targeted to be in next patch of 15.1, however for your version please work with Support to see if we can get this fixed in 14.4 

     

    Regards

    Suman Pramanik 



  • 5.  Re: Accessing  Advanced Reporting in CA PPM 14.4 Patch05 and Jaspersoft 6.2 Patch05

    Posted 12-21-2016 03:55 PM

    Hi Suman,

     

    There is a new patch available for Jaspersoft 6.2 Patch 5.2.1.2 - After installing this patch the issue is fixed.

     

    Thanks

    Giri



  • 6.  Re: Accessing  Advanced Reporting in CA PPM 14.4 Patch05 and Jaspersoft 6.2 Patch05

    Posted 12-24-2016 12:10 AM

    Hi Giri,

     

    I overlooked the status, yes it was fixed in the latest Jaspersoft patch

     

    Regards
    Suman Pramanik 



  • 7.  Re: Accessing  Advanced Reporting in CA PPM 14.4 Patch05 and Jaspersoft 6.2 Patch05

    Posted 10-13-2017 07:52 AM

    Hello Suman,

     

    we are facing this issue with following version of Jaspersoft: 6.2.1_5.2.1.54

     

    From the number is seems that we have higher version, am I right? Or do we need to apply another patch?

     

    Thank you and regards,

    Martin



  • 8.  Re: Accessing  Advanced Reporting in CA PPM 14.4 Patch05 and Jaspersoft 6.2 Patch05

    Posted 10-13-2017 08:19 AM

    Hi Martin,

     

    You can login to Jaspersoft console using the URL http://Servername:8080/reportservice/version.htm  and below is the latest Jaspersoft version we have 

     

     

    JaaS Release Version = 2.2.1 
    JaaS Build Number = 54 
    JasperSoft Version = JasperReport Server 6.2.1 Enterprise (20160322_0602) 
    CA PPM Jaspersoft Release Version = 5.2.1 
    CA PPM Jaspersoft Build Number = 54 
    CA PPM Jaspersoft Release Patch Version = 5.2.1.4 
    CA PPM Jaspersoft Patch Build Number = 33

     

     

     

    Regards

    Suman Pramanik 



  • 9.  Re: Accessing  Advanced Reporting in CA PPM 14.4 Patch05 and Jaspersoft 6.2 Patch05

    Posted 10-18-2017 06:07 AM

    Hello Suman,

     

    thank you. We applied the patch:

     

    JaaS Release Version = 2.2.1
    JaaS Build Number = 54
    JasperSoft Version = JasperReport Server 6.2.1 Enterprise (20160322_0602)
    CA PPM Jaspersoft Release Version = 5.2.1
    CA PPM Jaspersoft Build Number = 54
    CA PPM Jaspersoft Release Patch Version = 5.2.1.4
    CA PPM Jaspersoft Patch Build Number = 33

     

    but the problem is still the same. The patch we applied is from file DVD500000000000371.

     

    Could you please give me some advice?

     

    Thank you,

    Martin



  • 10.  Re: Accessing  Advanced Reporting in CA PPM 14.4 Patch05 and Jaspersoft 6.2 Patch05

    Posted 10-18-2017 06:22 AM

    Hi Martin, 

     

    I am sorry to hear that, we haven't seen this is after the patch, we might have to look at the IE settings particular to this user machine.

     

    Regards

    Suman Pramanik 



  • 11.  Re: Accessing  Advanced Reporting in CA PPM 14.4 Patch05 and Jaspersoft 6.2 Patch05

    Posted 10-19-2017 03:25 AM

    Hello Suman,

     

    I tried to restore default setting of my IE and it now works as expected, have you got any idea which setting can cause this behavior?

     

    Thank you and Regards,

    Martin



  • 12.  Re: Accessing  Advanced Reporting in CA PPM 14.4 Patch05 and Jaspersoft 6.2 Patch05

    Posted 10-20-2017 12:11 PM

    Once the patch is installed, you need to clear out the cache as we made changes to some cookies and I did write a blog on the same 

     

    Jaspersoft Server Cumulative Patch 6.2.1_5.2.1.4 Installation Information 

     

    Regards

    Suman Pramanik