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Import Contacts From More Than One LDAP Domain

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  • 1.  Import Contacts From More Than One LDAP Domain

    Posted 07-22-2016 11:34 AM

    Guys!!!

    Theres a way to import contacts from more than one LDAP domain?

    I saw the error on the link bellow but i don´t think that this is the problem that i have!

    https://communities.ca.com/thread/241730555

    Can anyone help me?!



  • 2.  Re: Import Contacts From More Than One LDAP Domain

    Posted 07-22-2016 11:38 AM

    I try to use "pdm_ldap_import -l "new_ldap_base" -n "userid='%'" but for some reason no one contacts are created form the new LDAP bases.



  • 3.  Re: Import Contacts From More Than One LDAP Domain
    Best Answer

    Posted 07-22-2016 01:59 PM

    Hi Diego,

    Please see the following documentation for adding multiple domains to the LDAP options in Service Desk:

    How to integrate CA SDM with LDAP - CA Service Management - 14.1 - CA Technologies Documentation

    Hope this helps,

    Jon I.



  • 4.  Re: Import Contacts From More Than One LDAP Domain

    Posted 07-27-2016 04:51 PM

    Hi Jon!!

    Many thanx for the help!

    I dont know if im doing something wrong but, im following the steps of the doc and the new LDAP domain seems have to be created without errors but, when i try to import this contacts or try to create a new contact from LDAP, no new contacts are presented on SDM.

    On my stdlog there´s information about the new LDAP domain created, but nothing is presented when i try to create a new contact from LDAP.

    Maybe am im doing something wrong?! =(



  • 5.  Re: Import Contacts From More Than One LDAP Domain

    Posted 07-27-2016 06:32 PM

    When i use pdm_ldap_test -s "dc=xpto,dc=xpto" all the values from the LDAP domain are listed!

     

    Im sure im doing something wrong!! =´(



  • 6.  Re: Import Contacts From More Than One LDAP Domain

    Posted 07-28-2016 07:53 AM

    Hi Diego,  Its hard for me to say what may be causing the problem at this point, there are a number of things that could cause this not to work.  I think the best thing to do would be to open a case with CA Support so one of our engineers can take a look at it with you and troubleshoot the problem. 

    Thanks,

    Jon I.



  • 7.  Re: Import Contacts From More Than One LDAP Domain

    Posted 07-25-2016 03:17 PM

    Hi diegolimabsb - Did Jon_Israel's response help answer your question? If so please mark as Correct Answer. Thanks!



  • 8.  Re: Import Contacts From More Than One LDAP Domain

    Posted 07-25-2016 03:32 PM

    Sorry guys!!

    I still could not actually test the setup because I'm very busy trying to solve an error whith maileater!! =(

    But I am sure that it will work!!!



  • 9.  Re: Import Contacts From More Than One LDAP Domain

    Posted 10-19-2016 01:29 PM

    diegolimabsb

     

    Did you get this working? If so, what was the solution?

     

    Thanks,

    J.W.