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User getting a blank screen at login

  • 1.  User getting a blank screen at login

    Posted Feb 04, 2015 04:26 PM
    One of our engineering managers is getting a blank screen, instead of the dashboard, when he logs in.  Happens with any browser and is still happening after clearing the cache and deleting all cookies beginning with "Rally".


  • 2.  Re: User getting a blank screen at login

    Posted Feb 05, 2015 12:28 PM
    Michael,  does it truly log the user in when this happens?  Does the header or any data show at all?  Footer even? 

    Is the user accessing via a bookmark or just going to https://rally1.rallydev.com? 


  • 3.  Re: User getting a blank screen at login

    Posted Feb 05, 2015 12:34 PM
    According to site metrics, he is getting logged in, but nothing is displayed in the browser window - no header or iframe.

    Normally it has been directly through the base login process, but I also asked him to try launching a link after getting the blank screen.


  • 4.  Re: User getting a blank screen at login

    Posted Feb 05, 2015 12:45 PM
    Michael, thanks for the response.  That's really weird.  I think the only time we've seen that is when using IE 8.  I say if it continues for the user, submit a case so the Support team can do some deeper investigation. 


  • 5.  Re: User getting a blank screen at login

    Posted Feb 05, 2015 01:08 PM
    Just curious - where is the setting for the user's Start page stored?  Is it a cookie or what?


  • 6.  Re: User getting a blank screen at login

    Posted Feb 05, 2015 01:22 PM
    Michael -- that's a good point!  It could definitely be the page/dashboard that is the default page that user starts on that's causing the problem!  That is actually just a configuration setting for that account.  Here's a post on how to change that: default view on logging in?


  • 7.  Re: User getting a blank screen at login

    Posted Feb 05, 2015 01:27 PM
    If that user just cannot get Rally to load at all, have them try loading Rally in "Safe Mode":  

    To enable safe mode, enter ?safe into your current dashboard or custom page URL, immediately following the .com section. Example: http://rally1.rallydev.com?safe/#/1234567d/dashboard


  • 8.  Re: User getting a blank screen at login

    Posted Jun 09, 2015 02:57 PM
    I'm experiencing this in Firefox 38 (latest) on Fedora 22, and Firefox 3.6.24 (too old to expect support, but mentioning as another data point) on RHEL 6.  I log in, and then get a blank white page.  I can view source and see HTML, but none of it is being displayed (well maybe it's an empty white page, but that's not too useful =) ).  "Safe mode" doesn't help, nor does Firefox's Safe Mode (disabling all extensions), nor does clearing cache and cookies.  Chrome works fine on the same Fedora machine, and so did Firefox a week ago.


  • 9.  Re: User getting a blank screen at login

    Posted Jun 10, 2015 06:09 PM
    Same result (login takes me to a blank page) for me with Firefox 38.0.5 on Mac. "Safe mode" does not help.

    The problem does not show up with Safari 8.0.6.


  • 10.  Re: User getting a blank screen at login

    Posted Jun 11, 2015 10:22 AM
    Sounds like this is probably a bigger issue then for those users -- I would recommending submitting a case for Rally Support to investigate the issue further. 


  • 11.  Re: User getting a blank screen at login

    Posted Jun 11, 2015 11:53 AM
    Thanks for the advice.

    For anyone interested, I submitted this issue to Rally support and the associated case is:

    Case #763525: Blank page after login with Firefox 38 on Mac


  • 12.  Re: User getting a blank screen at login

    Posted May 09, 2016 11:11 AM
    I am seeing this issue happen today.  After I log in I get a blank page.  I tried the ?safe option in the URL but that's not working either.

    Both IE11 and Chrome 50.0.2661.94 have the same error when I use my F12 tools: Uncaught Error: fetchText() failed. https://rally1.rallydev.com/slm/pack/script-moment-curl.combined.js.h-123148344.pack