Unfortunately the script being referred to was the other direction - when ticket is closed, then close the alarm. I think this is actually a question that needs to go to the developers of the probe to see if that type of functionality has been included. The main problem is having the ability to know that the alarm_close message needs to be transfered to Remedy. the alarm_close messages do not contain an assigned_to field, which is generally the key for the probe to send information from the alarm message to Remedy.