Clarity Service Management

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Mobile App Scoreboards Not Working

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  • 1.  Mobile App Scoreboards Not Working

    Posted 12-11-2015 11:38 AM

    Any time we have a scoreboard in our Mobile app using @cnt.id or @group.id, it is returning 0 results for us.  The scoreboards that do not use these parameters are working fine.  Has anyone experienced this?  I'm having this issue in my Production environment on 14.1.  If there's a better way for our queries to be written I'd be happy to change them.  I'm just needing the queries to return "My Group's Incidents" and "My Incidents" but it isn't working.

     

    Thanks,

     

    Kenny Hosey



  • 2.  Re: Mobile App Scoreboards Not Working

    Posted 12-11-2015 11:41 AM

    Below is an example of one of the queries that are returning no results.

     

    status = \'OP\' AND assignee = @cnt.id AND type = \'I\' AND active = 1



  • 3.  Re: Mobile App Scoreboards Not Working
    Best Answer

    Posted 12-20-2015 08:40 PM

    This issue was actually caused because we when logging in the system was using my UUID from an inactive account (2 accounts with the same userid).  Once I deleted the inactive account, this issue was resolved and my scoreboards worked again.