Clarity Service Management

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Reg:Upgrading Issue

  • 1.  Reg:Upgrading Issue

    Posted 01-18-2016 11:42 PM

    Dear Team,

    I would like to upgrade sdm 12.7 to sdm 12.9.It is in production server.It will affect any services in the sdm 12.7.






  • 2.  Re: Reg:Upgrading Issue

    Posted 01-19-2016 02:28 AM

    Hi Arun,


    Hope you have got a chance to review chapter 2 "Upgrading " under implementation guide.

    This has all the steps on how to plan your upgrade.

    During the process your 12.7 environment will be unavailable.

    As a best practice try to perform  the task by building a test box using swing box, and try to upgrade it first. You should be able to get to know any possible issues which might likely occur on your production.



  • 3.  Re: Reg:Upgrading Issue

    Posted 01-21-2016 12:41 PM

    link for 12.9 Impl Guide:

    Implementation Guide Release 12.9.00

  • 4.  Re: Reg:Upgrading Issue

    Posted 01-21-2016 12:31 PM

    Hi Mallick - We're you able to resolve using Vinod's suggestion? If so please mark his response as Correct Answer. Thanks! Chris