Hello Support Team
I have added one addtional field named as "Guest User Name" on employee detail_in.htmpl form. Its showing successfully when i change role to employee and create a incident.
But When i click to "Guest Login, Click here" (which is for anonymous users to create incidents) then the custom field which i created not showing in the incdent form.
Is there any other form for this??? please mention the name so i will do the same in that aswell. Thanks..!!
Did you copy the detail_in.htmpl file to the customer folder within the site/mods?
Is it really need to?
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On 30-Nov-2015 6:53 am, "Naveen_Desham" <
detail_in page is by default not contain in customer folder ...its only present in employee and analyst....how ever i found detail_iss.htmpl which is similar to employe detail_in page...but still no changes are applying on guest lofin incident form....
What is the access type of your System_Anonymous user?
i found that when i login thru guest url (anonymous)... then its saying create a request...not for incident...so that means some else i have to do...please suggest..
Yes, you are right. It is picking up the form in the employee folder. Do you see the same behavior using other browsers? If yes, then I would suggest you to use Fiddler tool to enable trace for both working and nonworking scenario to find the difference.
I think form contains some pdm_if statements regarding logged in user this is why you see different fields. I can't check it right now since i am out of office.
There is such statements in detail_in, detail_cr and etc:
<PDM_IF "$prop.guest_user" == 1