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Graphic Equalizer Widget not working on browser - "Unsupported Widget Type"

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  • 1.  Graphic Equalizer Widget not working on browser - "Unsupported Widget Type"

    Posted 07-15-2016 12:41 AM

    Hi,

     

    I have created a dashboard using the available data viewers. Among them Graphic Equalizer is not working on Web Browser and displaying "Unsupported Widget Type".

    Please suggest if I have missed any property that needs to be configured.

     

    Also, is there any possibility to add more widgets for Dashboard. If yes, from where I can get the reference. Please suggest.

     

     

    Regards,

    Siddharth



  • 2.  Re: Graphic Equalizer Widget not working on browser - "Unsupported Widget Type"
    Best Answer

    Posted 07-15-2016 08:39 AM

    Hi Siddharth

    Please let us know soon what APM release you are using and if this Knowledge Doc applies

     

    Thanks

    Hal German

     

    http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec1748661.aspx



  • 3.  Re: Graphic Equalizer Widget not working on browser - "Unsupported Widget Type"

    Posted 07-19-2016 01:31 AM

    Apology for late reply..

    The version on which I am working is CA APM 10.2

    Please suggest.



  • 4.  Re: Graphic Equalizer Widget not working on browser - "Unsupported Widget Type"

    Posted 07-20-2016 08:53 AM

    Hi Siddharth:

           Please open a case to see what the likely cause of this may be

           Thanks

    Hal German



  • 5.  Re: Graphic Equalizer Widget not working on browser - "Unsupported Widget Type"

    Posted 07-25-2016 01:45 AM

    Hi Hal,

    It seems that I do not have privileges to open case.

    Please suggest what needs to be done next.

     

    Thanks in advance.

     

    Regards,

    Siddharth



  • 6.  Re: Graphic Equalizer Widget not working on browser - "Unsupported Widget Type"

    Posted 07-25-2016 08:04 AM

    Hi Siddharth

       Is there someone in your company that can open a case where you can add the needed files?

       Did you check the EM/Webview/workstation logs for errors at the time that you displayed the dashboard? Did you try with other browsers? What browser are you using?



  • 7.  Re: Graphic Equalizer Widget not working on browser - "Unsupported Widget Type"

    Posted 07-18-2016 09:43 AM

    I am marking as Answered since a response detailing a likely cause was provided and there were no follow-up questions in three days.