Clarity Service Management

Expand all | Collapse all

CA SAM returns License expired and Licensed verification failure messages

  • 1.  CA SAM returns License expired and Licensed verification failure messages

    Posted 12-07-2015 04:25 PM

         1.  The CA SAM application User Interface returns the following messages

        "Please update your CA Software Asset Manager license." - "license verification failed (ASP-1)"

     

         2.  Check installation ("Admin" -> "Maintenance" -> "Check installation") detects an error ("Application" -> "App environment" -> "validate license")

     

    The functionality of the product is not affected other that the Check Installation will return a 'Validate License file' failure
    message.

    To avoid the 'Validate License file' failure while running the Check Installation,  uncheck the 'Validate License file' before running.

    ("Admin" -> "Maintenance" ->"Check installation")

     

    This behavior is caused by a problem with the CA Software Asset Manager license file check and we are actively working on a resolution.



  • 2.  Re: CA SAM returns License expired and Licensed verification failure messages

    Posted 12-11-2015 02:20 PM

    Thank you for sharing this tip with the community Debbie!

    Debbie Kuhar wrote:

     

         1.  The CA SAM application User Interface returns the following messages

        "Please update your CA Software Asset Manager license." - "license verification failed (ASP-1)"

     

         2.  Check installation ("Admin" -> "Maintenance" -> "Check installation") detects an error ("Application" -> "App environment" -> "validate license")

     

    The functionality of the product is not affected other that the Check Installation will return a 'Validate License file' failure
    message.

    To avoid the 'Validate License file' failure while running the Check Installation,  uncheck the 'Validate License file' before running.

    ("Admin" -> "Maintenance" ->"Check installation")

     

    This behavior is caused by a problem with the CA Software Asset Manager license file check and we are actively working on a resolution.



  • 3.  Re: CA SAM returns License expired and Licensed verification failure messages

    Posted 12-29-2015 01:15 PM

    There is now a resolution for this problem.

     

    If you are receiving these CA SAM licensing messages:

     

    Open an issue with CA Support and you will be issued a new customer-specific license file.

     

    Steps to install the new CA SAM license file.

     

    1.    Download the new license file from the support case

    2.    Copy the CA SAM license_file.ini and paste into the following location.

                    \Program Files(x86)\CA\<path>\app\includes\prod\st\custom\ca       

    3.    Close and reopen the CA SAM User Interface.