Yes, when you configure the interfaces on a device, you usually have to set 'bandwidth 2000000' or something. Usually this happens when a circuit is upgraded without updating eHealth - eg. if you upgrade a 1Mbps link to 2Mbps.
1. Get the network guys to configure the true/current 'bandwidth' for the specific interface on the device.
2. Rediscover the device in eHealth
Note: You can manually edit the speed of the interface in OneClick but it's better to do a rediscover as this will update ALL interfaces which may have been updated.
This should update any metrics and when you run reports should be below or on 100%.
In some cases, using compression on a link also causes this.
Regards,
Frank