Incident page for Service Desk Manager 14.1 cumulative#1 has been updated with the following information:
Incident 6: Product Defect - PRIORITY WITH SERVICE TYPE IN TICKET MAY DISTORT WEB PAGE
After applying the first set of published cumulative patches of Service Desk Managerr14.1, when the NX_CLASSIC_SLA_PROCESSING option is installed, creating a newticket with priority which has Service Type attached may distort the positionof elements on the web form.
This problem happens for Requests, Incidents, Problems, Change order and Issues.
Steps to reproduce:
Result: The elements of the 'outage' subtab will stick in top the page inspite of clicking over the subtab.
USRD3274- PRIORITY WITH SERVICE TYPE IN TICKET MAY DISTORT WEB PAGE