CA UIM integration with servicenow

[Anon Anon]

As anyone integrated CA UIM with servicenow using transform map with integration working properly?I 'm able to connect to serivcenow using servicenow gateway probe and create ticket when its integrated directly to incident form and when servicenow ticket is closed, it properly acknowledges alert in UIM. when  try the same via transform map, the ticket is getting created but when ticket is closed its not acknowledging alert.Has anyone faced similar problem before and successfully resolved?

[Anon Anon]

Hi,

 

I haven't tested the sngtw probe in ages, but looking at the documentation, two things caught my eye:

Notes:

• sngtw supports only one WSDL URL for all functionalities.
• sngtw cannot work with ServiceNow transformation and you must update the incident tables directly.

 

and

Note: Make sure that the alarm_ID field is mapped correctly with one of the ServiceNow incident fields. This alarm ID is used for acknowledging the corresponding alarm when the incident status is updated to Closed or to Resolved in ServiceNow.

 

-jon