nas queue backing up intermittantly

[Anon Anon]

Hi,

 

We have our nas queue backing up very often and experiencing production down every now and then. I had to flush the queue using Dr.Nimbus and restart the hub to have monitoring resumed. Is there a permanent fix to this? Any quick response will be appreciated.

 

Thanks,

Ananda Guberan K

[Anon Anon]

Does it actually stop processing messages, or does it only slow down?

[Anon Anon]

We had a similiar issue like this I would watch the logs on the alarm_enrichment probe what our issue ended up being was we had one snmptoolkit probe that was constantly restarting which would then trigger all the clear events over and over again the alarm_enrichment probe could not catch up so alerts would eventually make it to the nas but be way behind until I flushed the queue and fixed the toolkit issue.

[Anon Anon]

We've had to restart the alarm_enrichment probe on numerous occasions
for it to process the queue properly. But that is the alarm_enrichment
queue that grows and not the nas queue.

 

I've not actually run into the problem of the nas not processing the
queue fast enough, unless it is because of other issues. Like the bug
where the nas chain-segfaults and restarts due to the source overflow
bug I wrote about in a different post.

[Anon Anon]

Hi Anders,

 

The problem with us here is that nas queue falls down intermittently and fails to process the alarm. Resulting no alerts in the alarm console. We have working out various possible solutions like disabling the nis_bridge and flushing the queues and nothing helped us. We also upgraded nas to 4.32 it was stable for a while and later failed to process the queues. Kindly advice.

 

Thanks,

Ananda Guberan K

[Anon Anon]

If the problem is a bad alarm message at the front of the queue, you should be able to get past it by popping just 1 message from the queue. I think DrNimBUS will do that, but otherwise there is some old standalone utility that Nimsoft had produced years ago that can probably still do it. (The name escapes me, and I am not sure if they would still provide it.)

 

If you had to flush the entire queue to get things working again, that sounds much more severe.

[Anon Anon]

I think it's qtool Keith's talking about. You can find it in this thread http://forum.nimsoft.com/t5/General/qtool-experience/m-p/22673/highlight/true#M8232

 

There's also dbparser and some other exe which will do the same and can be found in the customer portal, but both tools should be able to do the job.

 

I wonder if this might also be AV issue?

 

-jon