DX Infrastructure Manager

Expand all | Collapse all

SNGTW Probe - Service Now & Nimsoft

  • 1.  SNGTW Probe - Service Now & Nimsoft

    Posted 12-08-2013 07:29 PM

    Hi,

     

    curious to know if anyone has successfully integrated SNOW and Nimsoft using the SNGTW probe 2.0?  We are suppressing nimsoft alarms but, SNOW seems to still create a new incident each time the alarm count raises by 1 making the SNOW side unmanageable.

     

     

    Curious if this was a fix on the SNOW side or something tweak on the raw config?

     

    Thank you



  • 2.  Re: SNGTW Probe - Service Now & Nimsoft

    Posted 12-09-2013 08:17 AM

    Does increasing the overdue age in nas to 10s or higher help for sngtw related profile  



  • 3.  Re: SNGTW Probe - Service Now & Nimsoft

    Posted 06-01-2015 09:12 AM

    Hi,

     

    Did you try creating a pre-processor rule and test?

     

     

    -KAG