Joanne, if you're looking for some home-grown solution, here is an idea: setup a mail account (on Unix) which will send all incoming analyst emails as a input file to a perl script. the perl script will analyze subject line of email which would include a job name, and body of email which would include Autosys alarm action (ACK or CLOSE). Based on the input the perl script will execute existing autosys database stored procedure against the alarm. j just an idea. Pavel