DX Application Performance Management

  • 1.  Custom Emailer 1.1

    Posted Jun 03, 2014 03:57 AM

    Hi Experts,

    We have installed APM 9.5 and used the CustomEmailer1.1 available on community itself.

    When I try to execute the CustomEmailer.cmd from the shell command action in Introscope. I don't get any emails afterwards.

    Following is the update I get in logs(Verbose Mode):

    INFO   | jvm 1    | 2014/06/03 13:00:46 | 6/03/14 01:00:46.196 PM IST [INFO] [Alarm Pooled Worker] [Manager.Action] Action "Email Test" successfully executed shell command "E:\email\CustomEmailer.cmd"

    I've attached the CMD file and email.properties file for your reference.

    CMD File

    set JRE_HOME="E:\Program Files\CA APM\Introscope9.5.2.0\jre"
    set EM_HOME="E:\Program Files\CA APM\Introscope9.5.2.0"
    %JRE_HOME%\bin\java -jar %EM_HOME%\CustomEmailer.jar %EM_HOME%\%1 %2 %3 %4 %5 %6 %7 %8 %9 %10 %11 %12 %13 %14 %15 %16


    custom.message=A problem on System {1} has detected {2:5} and {3} or {2}
    custom.message.title=CA APM Alert{1}

    # Host whose mail services will be used
    # (Default value : localhost)

    # Return address to appear on emails
    # (Default value : username@host)

    # Other possible items include:
    # mail.user=
    # mail.store.protocol=
    # mail.transport.protocol=
    # mail.smtp.host=
    # mail.smtp.user=
    # mail.debug=

    We have also checked the SMTP server by sending a "Simple SMTP Mail Action". And It works fine through that.

    Kindly suggest.



  • 2.  RE: Custom Emailer 1.1

    Broadcom Employee
    Posted Jun 03, 2014 11:04 AM

    Save yourself a lot headache and contact your CA Sales or Services rep and ask for a copy of Extended Email Alert Action FieldPack.

    The FieldPack you're using as an attempt to provide a better mechanism to provide a custom message, but is complicated by using the custom shell action.

    The FP I mentioned will look and work just like any other alert action in Introscope.

  • 3.  RE: Custom Emailer 1.1

    Broadcom Employee
    Posted Jun 03, 2014 12:54 PM

    If you look at this question, I have posted a screenshot of what the extended email action looks like: http://goo.gl/Ov3W2J


  • 4.  RE: Custom Emailer 1.1

    Posted Jun 09, 2014 11:14 AM

    Hello Jitesh, 


    Do you have the link for download the CustomEmailer.jar?

    I'm looking something that provided this kind of functionalities,

    contacted the CA's seller but without success at the moment.




  • 5.  RE: Custom Emailer 1.1

    Broadcom Employee
    Posted Jun 09, 2014 11:48 AM

    The files are available in the community documents, but I'd suggest you instead contact your CA Sales or Services rep and get a copy of the Extended Email Alert Action.

  • 6.  Re: Custom Emailer 1.1

    Broadcom Employee
    Posted Jun 16, 2014 10:30 PM

    Try running the FP in DEBUG mode so you can see what it being sent by the JAR file.