Clarity PPM1

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Action Item Portlet Error

  • 1.  Action Item Portlet Error

    Posted 10-10-2013 10:19 AM
    Hi All,

    We are currently in v13.2 .

    When I try to access the portlet, Organizer->Action Items, I get an Error: “System error. Contact system administrator.”

    This is happening only for few users in the application.

    The app-ca.log gives the below error message. Any idea?

    npt.overview) calendar.getAllActionItemsList_set:PMD application error
    com.niku.bpm.BpmException: getProcessVersionId - Cannot get process version id. Did not get exactly one rowset with one row back No of rowset: 1 No of rows: 0

    at com.niku.bpm.services.persistence.ServicePersistenceUtils.getProcessInstanceInfo(ServicePersistenceUtils.java:1921)

    at com.niku.bpm.services.ai.ActionItemHandlerImpl.loadProcessInstanceInfo(ActionItemHandlerImpl.java:178)

    at com.niku.bpm.services.ai.ActionItemHandlerImpl.getProcessFlowLayoutPopupLink(ActionItemHandlerImpl.java:201)

    at com.niku.calendar.xbl.handlers.MyActionItems.postProcess(MyActionItems.java:155)

    at com.niku.xql2.handlers.BaseHandler.postProcess(BaseHandler.java:48)

    at com.niku.xql2.XQLVisitor.postProcess(XQLVisitor.java:1355)

    at com.niku.union.xml.dom.DOMWalker.postProcess(DOMWalker.java:210)

    at com.niku.union.xml.dom.DOMWalker.traverseIntern(DOMWalker.java:94)

    at com.niku.union.xml.dom.DOMWalker.traverseIntern(DOMWalker.java:92)

    at com.niku.union.xml.dom.DOMWalker.traverseIntern(DOMWalker.java:92)

    at com.niku.union.xml.dom.DOMWalker.traverse(DOMWalker.java:36)

    at com.niku.xql2.XQLProcessor.process(XQLProcessor.java:257)

    at com.niku.xql2.XQLProcessor.process(XQLProcessor.java:283)

    at com.niku.xql2.binding.ServiceControlBindingXql.processFile(ServiceControlBindingXql.java:388)

    at com.niku.xql2.binding.ServiceControlBindingXql.getDocument(ServiceControlBindingXql.java:271)

    at com.niku.xql2.binding.ServiceControlBindingXql.processRequest(ServiceControlBindingXql.java:155)

    at com.niku.union.service.ServiceControlImpl.processRequest(ServiceControlImpl.java:762)

    at com.niku.union.service.ServiceControlImpl.processRequest(ServiceControlImpl.java:211)

    at com.niku.union.web.WebServiceAdapter.processRequest(WebServiceAdapter.java:219)

    at com.niku.union.web.PortletController.processServiceRequest(PortletController.java:1417)

    at com.niku.union.web.PortletController.processAuthorizedPortlet(PortletController.java:900)

    at com.niku.union.web.PortletController.processPageActionRequest(PortletController.java:395)

    at com.niku.union.web.PortletController.processRequest(PortletController.java:164)

    at com.niku.union.web.WebActionController.processAction(WebActionController.java:1317)

    at com.niku.union.web.WebActionController.processRequest(WebActionController.java:185)

    at com.ca.clarity.uif.service.vxml.VXMLService.processRequest(VXMLService.java:452)

    at com.ca.clarity.uif.service.vxml.VXMLService.processRequest(VXMLService.java:517)

    at com.ca.clarity.uif.service.vxml.VXMLService.processRequest(VXMLService.java:517)

    at com.ca.clarity.uif.UIServlet.service(UIServlet.java:65)

    at javax.servlet.http.HttpServlet.service(HttpServlet.java:728)

    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)

    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)

    at com.niku.union.web.filter.GZIPResponseFilter.doFilter(GZIPResponseFilter.java:82)

    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)

    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)

    at com.niku.union.web.filter.CharsetFilter.doFilter(CharsetFilter.java:56)

    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)

    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)

    at org.apache.catalina.filters.AddDefaultCharsetFilter.doFilter(AddDefaultCharsetFilter.java:88)

    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)

    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)

    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:222)

    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:123)

    at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472)

    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)

    at com.niku.union.web.valves.ErrorPageRedirectValve.invoke(ErrorPageRedirectValve.java:70)

    at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:931)

    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)

    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:407)

    at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1004)

    at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:589)

    at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:310)

    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)

    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)

    at java.lang.Thread.run(Thread.java:722)


  • 2.  RE: Action Item Portlet Error

    Posted 10-11-2013 04:14 AM
    Any idea on this?


    Thanks
    NMANOHA