500: Server Error [10-0002]

[Anon Anon]

Running SM 64bit IIS7.5 agent, seems to be running / instantiated:

Problem:
Calling a file in a protected directory leads to an Error 500: 10-0002 (from CA SM docs = Unable to read the 'URL' HTTP variable.)

Request sequence:
1. GET [agent server]/index.html (status 302)
2. GET [policy server]//siteminderagent/ntlm/creds.ntc?CHALLENGE=&SMAGENTNAME=[ agent name ]&TARGET=-SM-[ return url address in step 1 ] (status 302)
3. GET [agent server]/index.html (error 500)

Any ideas? Docs say '10-0002: verify your web server is http 1.0 compliant', but don't see how that fits in with the problem.

Is there something on the policy server that needs to be set?

Thanks!

[Gene Howard]

Hi talktwomey,

You might be better severed opening a support case for this issue. Most likely this will require a full set of web agent logs, web agent trace logs, web server logs and event logs to find the root cause of this issue.
The information provided so far is not really enough to even point you in a direction.

I have seen this type of thing in a couple of cases:
1) when IIS had been "Hardened" With tools such as URLScan and removing of the host header information.
2) from the ISAPI filter being installed twice.
3) When the application pool is in 64 bit mode but a 32-bit web agent is trying to be used.

In order to look into this further we would need all of the following either here on in a support case:

1) Web agent version and bit level?
2) Web Server OS type version and bit level?
3) What user is being used for the App pool?
4) What Bit level is the App pool?
5) Web agent logs
6) Web agent trace logs
7) An HTTP header trace, preferably using Fiddler2


Once some more details are provided we might be able to point you to the root cause of this problem and help you solve it.


Hope this helps

Gene

[Anon Anon]

Great, thanks Gene. Will have a look and open a ticket if required.