sm-HTTPAgent-00020

[Anon Anon]

Any idea about the below error.

 

[1159/775853824][Fri Sep 25 2015 16:04:50][CSmResourceManager.cpp:158][WARNING][sm-AgentFramework-00480] HLA: Missing resource data.

[1171/975161088][Fri Sep 25 2015 16:04:55][CSmHttpPlugin.cpp:376][ERROR][sm-HTTPAgent-00020] Unable to resolve server host name. Exiting with HTTP 500 server error '10-0004'.

[1171/975161088][Fri Sep 25 2015 16:04:55][CSmResourceManager.cpp:158][WARNING][sm-AgentFramework-00480] HLA: Missing resource data.

[1159/754874112][Fri Sep 25 2015 16:04:55][CSmHttpPlugin.cpp:376][ERROR][sm-HTTPAgent-00020] Unable to resolve server host name. Exiting with HTTP 500 server error '10-0004'.

[Ujwol]

The 10-0004 errors are due to the "host" HTTP Variable being unreadable/unavailable

This is usually a cosmetic error, as the host variable is present in only HTTP 1.1 compliant requests, and HTTP 0.9 and 1.0 requests do not have this variable.

The most common cause of this is due to a health checker or some other testing tools, as the they may not necessarily be HTTP 1.1 compliant and the webagent will reject the requests.

[Ymb]

Hello ,

I have the same problem using IIS  do you have anyidea for resolving this problem?

[Taylor Swanson]

We also have this same error but have changed our F5 to be HTTP 1.1 compliant rather than 1.0 and are still seeing these errors.

 

EDIT: We applied the 1.1 HTTP to the F5 in our network and did not notice this to be the issue or resolve the 500's. We believe it might be an out of date web agent version in the 12.51 build.

[riksa01]

Hi,

 

Please refer :Server Error 10-0004  

 

Thanks,

Santosh