Incident to Problem, Linking

[Anon Anon]

We are new to creating a Problem from an Incident.  When I look at the Problem I see a tab that says "Attached Incident"  When in the Incident I see no way of telling if there is an associated problem.  Where do I find the Problem when looking at the Incident?

This is in my 12.5 Environment.

 

Thanks

Brian

[Grant Bruneau]

Hi Brian,

 

This may not be the same in 12.5, but in my environment there is a problem field on the Incident form.  Once the Incident is attached to a problem the problem number appears there.

 

[Anon Anon]

Oh yes, THANKS.

So apparently that was not a good field to suppress from the form prior to understanding it's use in full.  Lol