SC provides several out the box Service Offerings. Are there any green books/documentation that explain the different offerings for process/workflows, purpsose for each of th offerings?
Could you be little more specific on which PAM process/CA workflows that you want to understand better. I can pull something and share.
Looking for an offereniing that allows a users to request hardware, with their manager approval, then generates a service desk ticket via pam. Also would like to understand which rule governs which service offerenings.