User defined lock-out message

[Anon Anon]

Hi Clarity PPM-ers!

 

We need to lock out our user base for several days as we implement and test several changes in our production region. We can easily lock them out, however we would like to display a message reminding them that system is "off-line" while we implement the changes. Right now all we seem to be able to display is the standard message "Invalid login information. Your account will be locked". Our hope is to minimize the number of support tickets we might otherwise get during this period (and the standard message certainly won't help that!).

 

Do any of you utilize a system message? If so, how did you implement it? (this is not a true system outage, as a select group of users will be in the system making the changes. This is truly more of a lock-out).

 

Thanks!

[L.Elias]

Don't know about editing the error message, but you can set a message on the login screen that all users would see.  You need to edit the Theme css file, you're looking for the

#ppm_login_message_top span:before, #ppm_login_message_bottom span:before{
  content: "";
}

section, add your message to the content attribute. I believe that would put the message on top and bottom so you may want to split out the two sections.

 

https://wiki.ca.com/display/CCPPMOD142/CA%20Clarity%20PPM%20Studio%20UI%20Themes

Edit: Also note, if you're using the default Theme, I believe you have to make a new one before it can be edited.

[I-hsin Wang]

Hi, just wondering....after update the content, is there anything I should do? I put "TEST" as a message content, and saved it. I check the login page, I did not see any text appear.

[L.Elias]

Make sure it is selected as the default on the UI themes list, and if you are using an OOTB base theme you first have to make a new one and copy the CSS

[I-hsin Wang]

Yes, it is selected to default. And we are using custom theme. Am I missing anything?

[Legacy User]

During large implementations, say a CA PPM upgrade, we redirect users to an 'under construction' webpage.

[David Morton]

I agree with both the above posts - I would either change the logon page to tell people not to log in and/or stop the normal APP service and replace with a static holding page (and start up a new APP service on a new port that only your "special" users have knowledge of).

 

However, if you really just want to change that login message (obviously an unsupported change);

 

The standard Clarity message is “CMN-01002: Enter a valid user name and password. Note that the password is case-sensitive.”

 

This text is contained in the file “CLARITY_HOME\resource\messages_en.properties” – the message appears twice in that file , so change both!

[Anon Anon]

Thank you everyone for the suggestions! They were very helpful and we've tested the message we'll move forward with.

[Legacy User]

I don't suppose there are any options for On Demand customers who can't access these files. 

[Nick Darlington]

The UI theme option given as the correct answer for this thread could be applied to OnDemand environments also.

[Robert_Ensinger]

Hi Kim, all. Your 'UAT Mode' use case has been documented as Use Case #3 in the idea Admin Tool Control Over Locked Account Message. Please vote this up if you believe it would provide value to your organization.