Web Client on 20.2

[John Bigrow]

​Hi Folks

I just upgraded to 20.2 and noticed that the web client . I get the following error

Request processing failed. Please refer the tomcat log for more details.

                     ..Not able to reach OneClick Webapp. Process might be stopped. Please start the Spectrum WebTomcat Process and re-launch

but

oneclick works fine   any ideas?

[Joseph Ackley]

John,

The WebApp uses a different tomcat than the OneClick console.

Are you running on Linux or Windows?

If Windows, check to make sure the SpectrumWebTomcat service is running.

If Linux, make sure the webtomcat processes are running:

Joe

[John Bigrow]

​Hi Joe

Linux, where is the start command / ticket broker

thanks

[Joseph Ackley]

John,

In the $SPECROOT/webtomcat/bin directory run startWebTomcat.sh as the user that owns the Spectrum installation.

Reference https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/spectrum/10-4-2/managing-client-applications/oneclick-webapp-beta.html#concept.dita_cb52f04ad97c49b52eeb67a36a82d29869d3a316_StepstorunOneClickWebApponLinux

Joe

[John Bigrow]

​thanks joe, as usual you're the man.

it does look like software is missing I get a message that xvfb-run is not found. I will try the procedure as outlined in the docs on my sandbox vm

thanks

[Sanyasirao Chillarige]

Hi John,

 

If Have you configured the WebApp on https earlier then refer below KB link

 

https://knowledge.broadcom.com/external/article?articleId=196227

 

Regards

Sunny

[John Bigrow]

​thanks

I'll keep this in mind if I do https