Hi opnet - Thanks for the reply! I've just joined the Customer Success & Support team this year and am still learning myself. Anything I've had trouble finding, I'm trying to make easier, and communicate to you guys. We have a long way to go, but I can honestly say there are literally thousands of people in our organization who are working on the same goal: To improve customer experience. We're making small changes daily, and bigger changes (reorganization of content, redesign of webpages) tend to take a bit longer.
As for the documentation, from the way I understand it, greenbooks were updated to documentation on support.ca.com and have now been moved and are regularly updated at http://wiki.ca.com <-- let me know if this is closer to what you're looking for?