One click console.

[rkalidh87]

Hi,

I am trying to open one click console in a machine, it is downloading java, but not opening one click console. If i look into

event viewvers, there is no error message recorded, showing product installed successfully. Even i tried with diffrent browsers, it is not working.

please help.

 

[Simon Sage]

Does it kick off the Java App download? At what point does it fail? if it fails to download the Java app what is the error in the details tab of the error?

From: CA Infrastructure Management Global User CommunityMessage Boards [mailto:[e-mail]]
Sent: 14 November 2013 09:24
To: [e-mail]
Subject: [.CA Spectrum] One click console.


Hi,

I am trying to open one click console in a machine, it is downloading java, but not opening one click console. If i look into

event viewvers, there is no error message recorded, showing product installed successfully. Even i tried with diffrent browsers, it is not working.

please help.


Posted by:rkalidh87
--
CA Communities Message Boards
104687883
[e-mail]<mailto:[e-mail]>
https://communities.ca.com
This electronic message contains information from Telefonica UK or Telefonica Europe which may be privileged or confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient be aware that any disclosure, copying distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email. Switchboard: [phone] Email: [e-mail] Telefonica UK Limited 260 Bath Road, Slough, Berkshire SL1 4DX Registered in England and Wales: 1743099. VAT number: GB 778 6037 85 Telefonica Europe plc 260 Bath Road, Slough, Berkshire SL1 4DX Registered in England and Wales: 05310128. VAT number: GB 778 6037 85 Telefonica Digital Limited 260 Bath Road, Slough, Berkshire SL1 4DX Registered in England and Wales: 7884976. VAT number: GB 778 6037 85

[rkalidh87]

Hi,

No error is coming. Just initiating java and it keeps on running. No error or message is appearing.

 

[Andre Heller]

Hi,

I am seeing the same problem sometimes, too, but have no solution. So it would be nice if anybody has an possible solution or workaround for us. :)

As described by rkalidh87, I do not see any error message, java crash or any other unexpected behavior on the system (no error message in catalina.out/std.out). But the OC Client does not open.

Thanks!

[Jason Meader]

What version of java are you using? 

Maybe this will help:

1.  removing old instances of java

2.  clearing the java cache

3.  turning on the web start debug if it gets that far -> open the java control panel -> go to "Advanced" and under "Debugging" turn on 'Enable Tracing' and 'Enable Logging'.  Under Java Console, turn on the 'Show Console'. 

4.  Are other users able to launch the OneClick GUI?  What version of Spectrum are you using?

Cheers

Jay

[Legacy User]

What JAva version do you have?

what version is Spectrum?

 

[rkalidh87]

Hi,

Am using spectrum 9.2 and java 7

On Thursday, November 14, 2013, CA Infrastructure Management Global User
CommunityMessage Boards <[e-mail]> wrote:

What JAva version do you have?

what version is Spectrum?



Posted by:JoseMeza
--
CA Communities Message Boards

104719875

[e-mail]
https://communities.ca.com

[Legacy User]

to be migrated

[Anon Anon]

Hi rkhalidh87,

Problem OC specific(for all users in OC) or issue in one specific box?

 

Thanks,

Lakshmi.

[rkalidh87]

Hi,

It is not opening in only one windows 7 machine. Rest for all it is fine.
On Nov 15, 2013 2:04 PM, "CA Infrastructure Management Global User
CommunityMessage Boards" <[e-mail]> wrote:

Hi rkhalidh87,

Problem OC specific(for all users in OC) or issue in one specific box?



Thanks,

Lakshmi.
Posted by:balla02
--
CA Communities Message Boards

104753880
[e-mail]
https://communities.ca.com

[rkalidh87]

Hi,

problem is for specific user only. others who have same version of java is working. 

 

[Sanyasirao Chillarige]

Have you got a chance to try the steps suggested by Jay?

Does the debug console shows any errors?

Is this not working on only one windows 7 box or all windows 7 boxes

This would the problem with Java or Internet Options

You need to compare the working one Internet options with non working one.

Regards

Sunny

[rkalidh87]

Hi,

It is working now.issue is with java permissions.