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  • 1.  9.3.2 Install issue

    Posted Jul 09, 2020 10:22 AM
      |   view attached
    I get the below error when I upgrade from version 8 to 9.3.2 in the AgentService.log file:

    Applications Manager Agent ServiceApplications Manager Agent ServiceCopyright (C) 1999-2014 Automic Software Gmbh. All Rights Reserved.Release: v9.3.2_29190_29223  Build: 29223 Fri Mar 20 15:10:47 PDT 20206.5.2+build.1  2019-08-14 17:22
    Java VM: Java(TM) SE Runtime Environment 11.0.7
    Thu Jul 09 15:17:58 BST 2020
    ErrorMsg: AwE-5103 network socket error (09/07/2020, 15:17) Details: GBRAPP164:60010network socket error : GBRAPP164:60010 : java.net.SocketException: java.security.NoSuchAlgorithmException: Error constructing implementation (algorithm: Default, provider: SunJSSE, class: sun.security.ssl.SSLContextImpl$DefaultSSLContext) at com.appworx.agent.AgentService.createSocket(AgentService.java:643) at com.appworx.agent.AgentService.B(AgentService.java:783) at com.appworx.agent.AgentService.A(AgentService.java:676) at com.appworx.agent.AgentService.<init>(AgentService.java:357) at com.appworx.agent.AgentService.main(AgentService.java:1013)Caused by: java.net.SocketException: java.security.NoSuchAlgorithmException: Error constructing implementation (algorithm: Default, provider: SunJSSE, class: sun.security.ssl.SSLContextImpl$DefaultSSLContext) at java.base/javax.net.ssl.DefaultSSLSocketFactory.throwException(SSLSocketFactory.java:263) at java.base/javax.net.ssl.DefaultSSLSocketFactory.createSocket(SSLSocketFactory.java:270) at com.appworx.agent.AgentService.createSocket(AgentService.java:615) ... 4 moreCaused by: java.security.NoSuchAlgorithmException: Error constructing implementation (algorithm: Default, provider: SunJSSE, class: sun.security.ssl.SSLContextImpl$DefaultSSLContext) at java.base/java.security.Provider$Service.newInstance(Provider.java:1831) at java.base/sun.security.jca.GetInstance.getInstance(GetInstance.java:236) at java.base/sun.security.jca.GetInstance.getInstance(GetInstance.java:164) at java.base/javax.net.ssl.SSLContext.getInstance(SSLContext.java:168) at java.base/javax.net.ssl.SSLContext.getDefault(SSLContext.java:99) at java.base/javax.net.ssl.SSLSocketFactory.getDefault(SSLSocketFactory.java:123) at com.appworx.agent.AgentService.createSocket(AgentService.java:610) ... 4 moreCaused by: java.security.KeyStoreException: problem accessing trust store at java.base/sun.security.ssl.TrustManagerFactoryImpl.engineInit(TrustManagerFactoryImpl.java:73) at java.base/javax.net.ssl.TrustManagerFactory.init(TrustManagerFactory.java:278) at java.base/sun.security.ssl.SSLContextImpl$DefaultManagersHolder.getTrustManagers(SSLContextImpl.java:1052) at java.base/sun.security.ssl.SSLContextImpl$DefaultManagersHolder.<clinit>(SSLContextImpl.java:1022) at java.base/sun.security.ssl.SSLContextImpl$DefaultSSLContext.<init>(SSLContextImpl.java:1197) at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method) at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62) at java.base/jdk.internal.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45) at java.base/java.lang.reflect.Constructor.newInstance(Constructor.java:490) at java.base/java.security.Provider.newInstanceUtil(Provider.java:153) at java.base/java.security.Provider$Service.newInstance(Provider.java:1824) ... 10 moreCaused by: java.io.IOException: Short read of DER length at java.base/sun.security.util.DerInputStream.getLength(DerInputStream.java:588) at java.base/sun.security.util.DerValue.init(DerValue.java:390) at java.base/sun.security.util.DerValue.<init>(DerValue.java:331) at java.base/sun.security.util.DerValue.<init>(DerValue.java:344) at java.base/sun.security.pkcs12.PKCS12KeyStore.engineLoad(PKCS12KeyStore.java:1993) at java.base/sun.security.util.KeyStoreDelegator.engineLoad(KeyStoreDelegator.java:222) at java.base/java.security.KeyStore.load(KeyStore.java:1479) at java.base/sun.security.ssl.TrustStoreManager$TrustAnchorManager.loadKeyStore(TrustStoreManager.java:365) at java.base/sun.security.ssl.TrustStoreManager$TrustAnchorManager.getTrustedCerts(TrustStoreManager.java:313) at java.base/sun.security.ssl.TrustStoreManager.getTrustedCerts(TrustStoreManager.java:55) at java.base/sun.security.ssl.TrustManagerFactoryImpl.engineInit(TrustManagerFactoryImpl.java:49) ... 20 morejava.net.SocketException: java.security.NoSuchAlgorithmException: Error constructing implementation (algorithm: Default, provider: SunJSSE, class: sun.security.ssl.SSLContextImpl$DefaultSSLContext) at java.base/javax.net.ssl.DefaultSSLSocketFactory.throwException(SSLSocketFactory.java:263) at java.base/javax.net.ssl.DefaultSSLSocketFactory.createSocket(SSLSocketFactory.java:270) at com.appworx.agent.AgentService.createSocket(AgentService.java:615) at com.appworx.agent.AgentService.B(AgentService.java:783) at com.appworx.agent.AgentService.A(AgentService.java:676) at com.appworx.agent.AgentService.<init>(AgentService.java:357) at com.appworx.agent.AgentService.main(AgentService.java:1013)Caused by: java.security.NoSuchAlgorithmException: Error constructing implementation (algorithm: Default, provider: SunJSSE, class: sun.security.ssl.SSLContextImpl$DefaultSSLContext) at java.base/java.security.Provider$Service.newInstance(Provider.java:1831) at java.base/sun.security.jca.GetInstance.getInstance(GetInstance.java:236) at java.base/sun.security.jca.GetInstance.getInstance(GetInstance.java:164) at java.base/javax.net.ssl.SSLContext.getInstance(SSLContext.java:168) at java.base/javax.net.ssl.SSLContext.getDefault(SSLContext.java:99) at java.base/javax.net.ssl.SSLSocketFactory.getDefault(SSLSocketFactory.java:123) at com.appworx.agent.AgentService.createSocket(AgentService.java:610) ... 4 moreCaused by: java.security.KeyStoreException: problem accessing trust store at java.base/sun.security.ssl.TrustManagerFactoryImpl.engineInit(TrustManagerFactoryImpl.java:73) at java.base/javax.net.ssl.TrustManagerFactory.init(TrustManagerFactory.java:278) at java.base/sun.security.ssl.SSLContextImpl$DefaultManagersHolder.getTrustManagers(SSLContextImpl.java:1052) at java.base/sun.security.ssl.SSLContextImpl$DefaultManagersHolder.<clinit>(SSLContextImpl.java:1022) at java.base/sun.security.ssl.SSLContextImpl$DefaultSSLContext.<init>(SSLContextImpl.java:1197) at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method) at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62) at java.base/jdk.internal.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45) at java.base/java.lang.reflect.Constructor.newInstance(Constructor.java:490) at java.base/java.security.Provider.newInstanceUtil(Provider.java:153) at java.base/java.security.Provider$Service.newInstance(Provider.java:1824) ... 10 moreCaused by: java.io.IOException: Short read of DER length at java.base/sun.security.util.DerInputStream.getLength(DerInputStream.java:588) at java.base/sun.security.util.DerValue.init(DerValue.java:390) at java.base/sun.security.util.DerValue.<init>(DerValue.java:331) at java.base/sun.security.util.DerValue.<init>(DerValue.java:344) at java.base/sun.security.pkcs12.PKCS12KeyStore.engineLoad(PKCS12KeyStore.java:1993) at java.base/sun.security.util.KeyStoreDelegator.engineLoad(KeyStoreDelegator.java:222) at java.base/java.security.KeyStore.load(KeyStore.java:1479) at java.base/sun.security.ssl.TrustStoreManager$TrustAnchorManager.loadKeyStore(TrustStoreManager.java:365) at java.base/sun.security.ssl.TrustStoreManager$TrustAnchorManager.getTrustedCerts(TrustStoreManager.java:313) at java.base/sun.security.ssl.TrustStoreManager.getTrustedCerts(TrustStoreManager.java:55) at java.base/sun.security.ssl.TrustManagerFactoryImpl.engineInit(TrustManagerFactoryImpl.java:49) ... 20 more------------- System Properties ------------------------ listing properties --sun.desktop=windowsawt.toolkit=sun.awt.windows.WToolkitjava.specification.version=11sun.cpu.isalist=amd64sun.jnu.encoding=Cp1252java.class.path=.;E:\AppManager\web\classes\activatio...java.vm.vendor=Oracle Corporationsun.arch.data.model=64AW_HOME=E:\AppManageruser.variant=java.vendor.url=https://openjdk.java.net/user.timezone=Europe/LondonOsType=WINDOWSAWCOMM=DISABLEAgentMgr=STEPHENos.name=Windows Server 2016java.vm.specification.version=11sun.java.launcher=SUN_STANDARDuser.country=GBsun.boot.library.path=C:\Program Files\Java\jdk-11.0.7\binsun.java.command=com.appworx.agent.AgentServicejdk.debug=releasesun.cpu.endian=littleuser.home=C:\Users\gbrapwrxdevuser.language=enjava.specification.vendor=Oracle Corporationjava.version.date=2020-04-14java.home=C:\Program Files\Java\jdk-11.0.7file.separator=\java.vm.compressedOopsMode=32-bitline.separator=
    java.specification.name=Java Platform API Specificationjava.vm.specification.vendor=Oracle Corporationjava.awt.graphicsenv=sun.awt.Win32GraphicsEnvironmentjavax.net.ssl.trustStore=E:\AppManager\data\user_keystorejdk.tls.ephemeralDHKeySize=2048user.script=sun.management.compiler=HotSpot 64-Bit Tiered Compilersjava.runtime.version=11.0.7+8-LTSuser.name=gbrapwrxdevpath.separator=;os.version=10.0STACK=ENABLEDjava.runtime.name=Java(TM) SE Runtime Environmentfile.encoding=Cp1252java.vm.name=Java HotSpot(TM) 64-Bit Server VMjava.vendor.version=18.9javax.net.ssl.keyStore=E:\AppManager\data\user_keystorejava.vendor.url.bug=https://bugreport.java.com/bugreport/java.io.tmpdir=C:\Users\GBRAPW~1\AppData\Local\Temp\java.version=11.0.7user.dir=E:\AppManager\web\classesos.arch=amd64java.vm.specification.name=Java Virtual Machine Specificationjava.awt.printerjob=sun.awt.windows.WPrinterJobsun.os.patch.level=java.library.path=C:\Program Files\Java\jdk-11.0.7\bin;...java.vendor=Oracle Corporationjava.vm.info=mixed modejava.vm.version=11.0.7+8-LTSsun.io.unicode.encoding=UnicodeLittlejava.class.version=55.0------------- System Properties ------ END -----------
    ------------- Default Properties ------------------------ listing properties --datependinginterval=1getagentsocketretrycount=20idlelogofftime=0sqldebug=falseapiservername=AxAPIServernoerrormsgproperties=falsessl=onduringconditionpoletime=60waitforconnectiontime=300rmiregistryportnumber=1099clientserverclockformat=MM-dd-yyyy HH:mm:ss zserverlogmode=filespawnjobthreads=5processflowrequestor=falsejobupdatelimit=200localhost=falsechainbuilderrowoffset=20development=falsehistorypurgetimeinterval=30rmiservername=AxRmiServerdriverclassname=oracle.jdbc.driver.OracleDriverprecalculaterowlevels=trueldapurlchardelimiter=;disableinmemoryupdate=trueserverdailyactivityfrequency=1maxpooledconnections=50exitpage=../Intro.htmlpredanalysischangejobthreadcount=1labels=noneadditionalprintoptions=falsejobcheckinterval=0jmsdestinationname=appworxgetagentsocketretryinterval=10minpooledconnections=1alertextensions=splashimage=splash.pngdistributorport=0conditiondeferredpoletime=60fileviewerfont=Monospacedldapinitialcontextclass=com.sun.jndi.ldap.LdapCtxFactoryshowmemoryinterval=0beforeconditionrecheckinterval=30rmihostid=nulldebugclockformat=HH:mm:ss.Samclientpoll=10checkstartinginterval=0startagentthreads=10outputscanthreads=2predtransactionqueuelimit=1000socketretrycount=2historyretentiontime=30rmisockettimeout=300updateintv=3driverurl=jdbc:oracle:thin:@//{host}:{port}/{sid}clientrmiportnumber=0jdateformatmacro=MM-dd-yyyyjmsmessagefilter=databaseidletimeout=30jdateformatmicro=HH:mm:ss zjmsconnetionfactory=ConnectionFactoryoutmgrmaxrows=200clientdailyactivityfrequency=1reportthreads=5debug=falseamcollws=10fileviewersize=32predanalysisaddjobthreadcount=1forecastdate=MM-dd-yyyy hh:mm aamdistupdate=10driverurl_10=jdbc:oracle:thin:@{host}:{port}:{sid}statuschangeretryinterval=1logtimeformat=HH:mm:ssjmsfactoryclass=org.exolab.jms.jndi.InitialContextFac...eventlog=Event.logdebugclockdisplay=truejtimeoffset=HH:mm:ss------------- Default Properties ----- END -----------
    ------------- Options.Properties ------------------------ listing properties --rmihostid=GBRAPP164debug=falsemainpage=../Main.htmldrivername=jdbc:oracle:thinnexturl=../Main.htmldriverclassname=oracle.jdbc.driver.OracleDriverfileviewersize=32exitpage=../Intro.htmlssl=Onrmiregistryportnumber=1099sockettimeout=60dbdateformatmicro=hh24:mi:ssserverlogmode=filedbdateformatmacro=mm-dd-yyyyjdateformatmacro=MM-dd-yyyylogonpage=../Main.htmljdateformatmicro=HH:mm:ss z------------- Options.Properties ----- END ------------
    ------------- awenv.ini Defaults ------------------------ listing properties --default.password_encryption=AESdefault.masteragentencryption=YESdefault.emailconnectiontimeout=30default.cpuusageheadertofield=iddefault.vmstatheaderlinenumber=8default.sendrequestretrytimeinterval=10default.agentsqltimeout=120default.cpuusagetimeinterval=10default.usenetworktime=falsedefault.read_max_tries=2default.connect_sleep=5000default.ftpsftpthreads=2default.responsetimeout=60default.connect_max_tries=50default.awexeretries=3default.client_connect_sleep=10default.client_connect_max_tries=2default.serviceworkercount=7default.logfilezipsize=50default.heartbeatresponsewaittime=120oracle.net.encryption_types_client=DES40C, DES56C, RC4_40, RC4_56default.wrksysstscpustring=% CPU useddefault.logdirectorypurgesize=500default.agentclientport=0default.read_sleep=10default.directdbconnection=falsedefault.emailtimeout=180default.broadcasterror=falsedefault.ftpcheckfiletimeout=10default.masterserverport=0default.write_wait=30default.encryption_bits=256default.heartbeatcheckintervaltime=60default.serverlogretentiondays=7default.radebuglevel=0default.masterconnectretry=60default.socketconnecttimeout=30default.updateagenttimeout=0default.connect_wait=240000default.awcomm_port=2136default.masterserverportstart=60010default.write_max_tries=15oae.runtimeextensiontimeout=30oracle.net.crypto_checksum_types_client=MD5------------- awenv.ini Defaults ----- END -----------
    ------------- awenv.ini Default Section Values ------------------------ listing properties --aw_ojdbc=E:\oracle\client\product\19.0.0\clien...default.AW_HOME=E:\AppManagerdb_service=dev19masterserverport=0agent=STEPHENdirectdbconnection=Yawcomm_port=2136tz=Europe/Londondb_ip=gbroradb06agntmgr=Nmasteragentencryption=Yesostype=WINDOWSmaster=STEPHENrmi=Yaw_home=E:\AppManagerold_agent=STEPHENmaster_ip_address=GBRAPP164agentclientport=0db_port=1530------------- awenv.ini Default Section Values ----- END ------------

    Attachment(s)

    log
    AgentService2007091517.log   22 KB 1 version


  • 2.  RE: 9.3.2 Install issue
    Best Answer

    Posted Jul 15, 2020 03:12 PM
    Hi Satnam,
       Please revisit the section: 'Using Custom SSL Certificates for Connection Authentication' in the AM 9.3.2 installation guide: 
      https://techdocs.broadcom.com/content/dam/broadcom/techdocs/us/en/pdf/ca-enterprise-software/intelligent-automation/applications-manager/Maps/applications-manager-9-3.pdf
      Hope that will address the issue. The issue is related to custom Keystore / Truststore.
    -Vinod

    <gdiv></gdiv>

    ------------------------------
    Vinod Reddy
    Ellucian
    India
    ------------------------------