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  • 1.  [Solved] MU Missing From TASK

    Posted Jun 18, 2012 03:13 AM
    Good Day

    This is my First time on this Forum, but we have been Using $U for about 5 years now started on 5.1.

    We are in the process of Migrating from 5.3.3 to 5.6.  I have done a clean install of $U 5.6 on a Win 2008 R2 x64 VM.  Created ALL Objects new.

    I can launch the UPROC with MU successfully.  The UPROC runs and completes.

    The issue i have is that when i try to create a TASK all MU's are missing from MU list when i have to select one, hence i cannot create a TASK.  I can create a Template, and have have tried to distribute the Template TASK to the MU.  The Task gets created, but when it runs it FAILS with error no known node or something similar.

    Any help would be greatly apriciated.

    Regards

    David


  • 2.  [Solved] MU Missing From TASK

    Posted Jun 18, 2012 03:18 AM
    Hi David,

    what is the result of the 2 commands liste below on the Node where you are trying to create the Task?

    - uxlst MU
    - uxlst MUT

    Have you patched your DU 5.6 with the latest GA (or even CA) patch level?

    Michel


  • 3.  [Solved] MU Missing From TASK

    Posted Jun 18, 2012 03:19 AM
    Forgot to ask you which GUI are you using: the Windows GCO or UniViewer?

    Michel


  • 4.  [Solved] MU Missing From TASK

    Posted Jun 18, 2012 03:30 AM
    D:\>%UXEXE%\uxlst MU
    Command : uxlst mu inf
    MU           LABEL
    ---------- --------------------
    W_10_0040  SRV10-0040
    W_SRV4006  SRV4006
    D:\>

    D:\>%UXEXE%\uxlst MUT
    Command : uxlst mut full
    MU TYPE LABEL
    ------- --------------------
    S        Company H.Q.
    W        Windows Servers
    D:\>

    Windows Local GUI

    Thanks for the Prompt response


  • 5.  [Solved] MU Missing From TASK

    Posted Jun 18, 2012 03:35 AM
    I think I might have resolved it,  the issue seemed to have been the desktop.  We imported a Desktop from a 5.3.3 node to the 5.6 node. 

    We regressed to the orginal 5.6 desktop and i can now see the MU's in the task.

    Any idea why this would be ?


  • 6.  [Solved] MU Missing From TASK

    Posted Jun 18, 2012 03:59 AM
    No, but we'll investigate and run a quick test to see if we can reproduce.

    Michel


  • 7.  [Solved] MU Missing From TASK

    Posted Jun 18, 2012 08:43 AM
    Hello David,

    I made a  search in the knowledge base of Tech Support and I could see that some other customers did encounter the same issue.

    Find below the faq worked out by Tech Support for this purpose:

    [url="https://na2.salesforce.com/50140000000EqMt?macRedirectFlag=1&macRecordId=50140000000EqMt&macRecordName=Impossible%20to%20display%20the%20MU%20list%20-%20Could%20not%20extract%20the%20list%20%21&macSearchString=li&macPosition=1&macSearchArea=header&"]https://na2.salesfor...rchArea=header[/url]

    Octavie