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  • 1.  Closed Cases - Broadcom Support Site

    Posted Aug 02, 2021 03:48 PM
    No replies, thread closed.
    Hi,

    How can I view Broadcom Support Site closed cases for my site id?

    I see open cases with no problem.

    Thanks,

    Phil

    🙋‍♂️

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    Phil Gineo
    Senior Systems Engineer
    Aetna / CVS Health
    Hartford Connecticut USA
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  • 2.  RE: Closed Cases - Broadcom Support Site

    Community Manager
    Posted Aug 02, 2021 04:31 PM
    No replies, thread closed.
    @Nathan Duersch -  can you help Phillip with the customer view of viewing closed cases.   Thx ~jm​

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    Thank you
    Jason
    Broadcom Community Platform Admin, IT
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  • 3.  RE: Closed Cases - Broadcom Support Site

    Broadcom Employee
    Posted Aug 03, 2021 01:19 AM
    No replies, thread closed.

    Hi Phil,
    After you login, under My Cases, on the View drop-down, there is an option to "Create New View".
    You can create a view for Status=Closed.

    Here is also KB article 200562 with user guide covering the features which were introduced late last year:
    Hope that helps

    Regards,

    Lynn


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    Lynn Williams
    Australia
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  • 4.  RE: Closed Cases - Broadcom Support Site

    Posted Aug 03, 2021 06:51 AM
    No replies, thread closed.
    Thanks so much Lynn, worked perfectly!

    👌

    Regards,

    Phil

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    Phil Gineo
    Senior Systems Engineer
    Aetna / CVS Health
    Hartford Connecticut USA
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  • 5.  RE: Closed Cases - Broadcom Support Site

    Broadcom Employee
    Posted Aug 03, 2021 04:28 PM
    Edited by Nathan Duersch Aug 03, 2021 04:29 PM
    No replies, thread closed.
    Phil,

    Looks like Lynn got you the info you need.



    Nathan


  • 6.  RE: Closed Cases - Broadcom Support Site

    Posted Aug 04, 2021 09:34 AM
    No replies, thread closed.
    Thanks for following up Nathan!

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    Phil Gineo
    Senior Systems Engineer
    Aetna / CVS Health
    Hartford Connecticut USA
    ------------------------------