The Water Cooler

 View Only
  • 1.  No access after account-Change

    Posted Apr 13, 2021 03:22 PM
    my account has been changed (from.... to
    After that, all rights++ have gone. The content of the old account hasn't been moved to the new account.
    - my community-threats (list of contributions, summary, ideas) - all gone
    - no access to software as before
    - ​CASE-Management - I'm no longer able to create CASEs

    Need an urgent solution for it - see also Case#32617733

    Thanks and regards,

  • 2.  RE: No access after account-Change

    Community Manager
    Posted Apr 13, 2021 03:25 PM
    Edited by Jason McClellan Apr 13, 2021 03:26 PM
    I've raised your post to our internal team who handles these email domain changes.  Typically, we do them in bulk where X company tells their support representative that their domain is changing and the data change is passed to our main system outwards to all external platforms like Community.    You might receive an email directly from our internal team or it might trigger the internal change.  

    I will check for the other account and see what I can do to synchronize your old data.  It sounds like a new account was created instead of retrofitting the old one.


    Thank you
    Broadcom Community Platform Admin, IT