Hi Michael,First off, let me introduce myself as the business lead responsible for the recent Wolken case management enhancements. I appreciate you taking the time to share your feedback on where we need to improve, otherwise, how can we make it better for all!In regards to your feedback on the available columns, I'm actively working with our development team to:
I'd also like to draw your attention to the following KB article that includes a detailed User Guide on how to use the new portal. Please do let me know if you have any other feedback on the new case mgmt. experience!https://knowledge.broadcom.com/external/article?articleId=200562
Hi @Keld Mollnitz,Yes that problem exists for all product pages right now. The "See All Articles" link should automatically list the latest KB articles for that product, like it did before. I logged an internal ticket for it at the end of last week and it is being investigated - a fix will be coming soon.In the meantime as a workaround on the SearchUnify page which shows "Sorry no results found" use "Click here to clear filters and perform a fresh search".Then:Under Products search for and select your product(s) e.g. "CA Automic One Automation"Under Sources select "Knowledge Articles"Under the "order by" drop down (top right) change Relevance to Updated Date.Then you will see the latest KB articles per below.Hope that helps
Hi @Lynn Williams and @Steve Desaulnier,
It seems the KB articles page is broken again!! Under Products I cannot select 'my' product which is Automic.
Pls fix ASAP.
@Keld Mollnitz - what Automic Product are you referring to Keld?
At this time the Search page is also showing Automic products on the Products drop-down. Maybe there was some transient problem?