The Water Cooler

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  • 1.  Average Number of Knowledge Articles

    Posted Feb 18, 2021 10:30 AM
    As we're delving into more knowledge/self-service capabilities in our organization, we're looking to get a sense from other companies how many knowledge articles they have in their environments comparative to the number of employees/size of the organization. Overall, I'm wondering, is there an average number of articles we should have? I'd appreciate any feedback and am willing to take conversations offline to discuss best practices.

    Technology Supervisor
    COUNTRY Financial

  • 2.  RE: Average Number of Knowledge Articles

    Broadcom Employee
    Posted Feb 18, 2021 11:05 AM
    Edited by Jason McClellan Feb 18, 2021 12:40 PM
    Hi Joanna,

    I oversee our knowledge management program here at Broadcom for Software support - happy to connect offline about this.  Please PM.